Associate Customer Success Engineer, GitLab
$62.2-133.2k
+ Equity Compensation & Employee Stock Purchase Plan. Salary applicable to CA/CO/HI/NJ/NY/WA,DC/IL/MN only & may differ for further locations
One DevOps platform
Job no longer available
One DevOps platform
1001+ employees
Job no longer available
$62.2-133.2k
+ Equity Compensation & Employee Stock Purchase Plan. Salary applicable to CA/CO/HI/NJ/NY/WA,DC/IL/MN only & may differ for further locations
1001+ employees
Company mission
To make it so that everyone can contribute. When everyone can contribute, users become contributors and we greatly increase the rate of innovation.
Role
Who you are
- Familiarity with GitLab use cases (SCM, CI, CD, DevSecOps, Agile Planning) or the ability to quickly learn technical concepts
- Strong verbal and written communication skills to engage with customers and internal stakeholders effectively
- Demonstrated experience in a related function with customer advocacy and engagement in post-sales or professional services roles
- Basic understanding of metrics and success measurement in customer engagement
- Willingness to collaborate with cross-functional teams to support customer goals
What the job involves
- The Customer Success Engineering team focuses on the themes of align, enable, and expand. In this role, the Associate Customer Success Engineer (CSE) provides subject matter expertise on GitLab technical and product solutions and best practices. CSEs work alongside CSMs to provide customers with technical guidance, go in-depth on use case implementation, and demonstrate the value of GitLab product capabilities
- Schedule and onboard new CSE level customers into the CSE program
- Track and manage onboarding follow-ups, such as license installation, support contact setup, and security subscriptions
- Provide adoption-oriented content to renewal managers for outreach support
- Collaborate with AEs and other team members to communicate CSE program benefits
- Assist in developing and executing campaigns targeting cohorts of customers for technical engagement
- Manage default scheduling tools (for example: Calendly) and ensure ease of interaction for customers
- Track help requests to ensure compliance with Service Level Agreements
- Support senior team members in creating and delivering enablement content like workshops or demos
- Continuously improve professional skills through training, reading, and seeking mentorship
- Track and report basic customer success metrics and help monitor outcomes
Application process
- Recruiter Screening:
- Qualified candidates will be invited to schedule a 30 minute screening call with one of our Global Recruiters
- Written Assessment:
- The assessment is a written questionnaire, completed and submitted prior to interviews with members of the Customer Success team. The Recruiter working with the candidate will provide the written assessment following a successful recruiter screening interview
- Hiring Manager Interview:
- The hiring manager interview is the first of the interviews with the Customer Success team. This interview is with the manager of the team the candidate is applying to join. It is a 45 minute interview
- Peer Interview:
- The peer interview is conducted by an individual contributor who is a member of the team the candidate is applying to join. Peer interviewers are selected by the hiring manager. This is a 30-45 minute interview
- Panel Interview:
- The panel interview consists of several members of the Customer Success team. It typically includes the hiring manager and two other team members. This is a 60 minute interview, with the following format:
- Live demonstration based on the guidance provided ahead of the interview by the recruiter
- General discussion and questions from the panel
- Executive Interview:
- Conducted by the Senior Director of Customer Success, this is a discussion with the candidate as a final assessment interview to evaluate the candidate’s suitability for the role. This is a 30 minute interview
- Reference and Background Check:
- Once the candidate has successfully completed all interview stages with positive recommendations at each stage, GitLab will complete reference checks and a background check
Our take
GitLab is an open-source collaboration platform for developers. It enables teams to build code quickly from anywhere without compromising on security or quality. GitLab already has an estimated 30M+ users from all over the world.
According to a 2021 GitLab report, 60% of developers can release code 2x faster with DevOps platforms that bring teams together and accelerate processes. It stands out by catering to programmers of all experiences. Gitlab's version control system helps streamline the process of creating, maintaining, and deploying code, whoever you are.
GitLab was in the right place to capitalise on the recent trend toward rapid digital transformation and remote working. This trend is expected to grow, and with it, GitLab's popularity. With its successful 2021 IPO and the patronage of major brands such as Nasdaq and Jaguar Land Rover, GitLab is expected to solidify its position as the go-to platform for development teams.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2019
$268m
SERIES E
Dec 2018
$20m
SERIES D
Total funding: $434.7m
Company benefits
- We offer benefits to manage your health, wealth, and well-being regardless of location
- Flexibility in schedule to be there for life’s important moments
- Equity compensation & Employee Stock Purchase Plan offered
- Generous Paid Time Off
Company HQ
Financial District, San Francisco, CA
Leadership
Sid Sijbrandij
(CEO)Studied Physics at the University of Twente. Interned at P&G and IBM. Was Lead Architect at the Netherlands' Ministry of Justice from 2009 to 2012. Founded app store Comcoaster in 2008, and then co-founded GitLab in 2012.
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