BizOps Lead, Sling Money
Offers equity
2-5 days a week in office
The easiest way to send and receive money worldwide
Job no longer available
The easiest way to send and receive money worldwide
21-100 employees
Job no longer available
Offers equity
2-5 days a week in office
21-100 employees
Company mission
To connect billions of people worldwide to a global, instant financial service.
Role
Who you are
- We’re looking for someone ambitious with a consulting-style toolkit, strong analytical instincts, and enough management experience to confidently run small teams or operational pods
- You don’t need decades of experience — a year or two of leading even one person is fine — but you do need to be the kind of person who sees messy problems and fixes them
- Early-career but sharp: ex-consultant or similar analytical background preferred
- Some management time under your belt (even one direct report or a short period is fine)
- Comfortable switching contexts and keeping multiple operational areas moving
- Clear communicator who can work directly with founders and cross-functional leads
- Bias toward tightening processes and removing operational friction rather than creating bureaucracy
What the job involves
- We’re hiring a BizOps Lead to take ownership of a broad set of operational responsibilities across customer service, product operations, operational compliance, and general company operations
- This is a hands-on role with real scope: you’ll run key processes, improve them, and build lightweight processes and structure around how the company operates
- You will develop, own and operate a breadth of operational processes across the company and work with a varied and wide ranging set of roles across the company
- Oversee customer support workflows
- Ensure internal and external FAQs stay accurate and up to date
- Track and improve team performance
- Ensure timely and detailed feedback to product and engineering teams on customer trends
- Coordinate Applause testing and follow-up
- Manage translation workflows across product surfaces
- Run KYC review processes
- Manage chargebacks queues
- Handle “unknown card” investigation workflows
- Own DORA and internal work-management tasks within Vanta
- Manage ISO 27001 efforts in Vanta
- Handle HR administration: employment contracts, benefits management and similar tasks
Salary benchmarks
Our take
For a long time, international payments were slow, expensive and pretty confusing. Now, more and more people are looking for faster and cheaper options, and with digital currencies known as stablecoins becoming a popular alternative. These are designed to keep a steady value, like matching the US dollar or the euro, while still moving fast.
Sling Money is a new app built for this changing world. Created by Avian Labs, Sling lets people send and receive digital dollars and euros directly from their phones. The app uses the Solana blockchain, allowing transfers to happen in seconds rather than days. Users can connect Sling to their bank accounts, hold money in the app, or withdraw it into local currency. And Sling even makes it possible to cash out instantly in 80 different countries, thanks to partnerships with local, regulated providers.
Recently, the company reached an important milestone, receiving approval from the UK's Financial Conduct Authority to operate as a crypto service provider. This adds to the licenses it already holds in the US and Europe, showing that regulators are really starting to trust the company. While the app is currently in closed beta in the UK, these approvals put Sling in a pretty strong position for growth.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Aug 2024
$15m
SERIES A
Jan 2023
$5m
SEED
Total funding: $20m
Company benefits
- Competitive salary and equity package
- Opportunity to be a core part of a fast-growing fintech startup
- Collaborative and innovative work environment with autonomy
- Free lunch in our Shoreditch office and hybrid working flexibility
- Professional growth opportunities, team offsites, and events
Share this job