Director of Software Engineering Management, ServiceNow
Office located in Dawson Street, Dublin
Cloud-based digital workflows for enterprises
Posted today
Cloud-based digital workflows for enterprises
1001+ employees
Posted today
Office located in Dawson Street, Dublin
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Leadership experience managing an engineering team of 15-20
- Well-versed with agile software development lifecycle
- Well-versed with ServiceNow coding standards and release processes within engineering, product management, and program management teams a plus
- 15+ years of experience in enterprise cloud software application development
- 5+ years product and engineering management experience
- Must have current director level experience at an enterprise software company
What the job involves
- ServiceNow's Impact Engineering team creates applications to help customers, and our Customer Success Delivery teams quickly maximize the value of their ServiceNow investment
- The Director of Impact Engineering will lead a team of approximately 20 engineers based in Ireland
- This role is expected to effectively execute the following requirements:
- Partner and collaborate with Product Management, Design, Architecture, Program Management, Platform Engineering, and Product Engineering to execute the digital experience roadmap for Impact
- Leverage the power of the ServiceNow Platform while minimizing the need for custom code to speed innovation and quality deliverables
- Collaborate with Impact Engineering leadership to help with implementation of complementary or related ServiceNow products, e.g., SPM and ALE
- Be a decision-maker and arbiter for engineering decisions and organizational optimization
- Lead by example providing necessary guidance to the team to ensure that UTG technology standards and processes are embraced
- Lead multiple scrum teams in Ireland and partner with Impact Engineering Leaders globally
- Build and retain a high-performing team of engineers
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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