Customer Success Manager, Enigma

• 5+ years of professional experience and/or an advanced technical degree or an MBA
• 3+ years experience in customer-facing roles, such as customer success, consulting, business development or solutions engineering
• Project management experience managing complex, custom deliverables and onboarding workflows
• Familiarity with the world of enterprise software, data-as-a-service, or business intelligence tools
• Working experience with Python, SQL or Spark to extract, manipulate and analyze data in a business context
• Ability to multitask and manage time effectively under tight deadlines
• Excellent written and verbal communication skills
• Customer empathy, analytical rigor, and strategic thinking

Desirable

• Own the ultimate success of their accounts and lead strategic initiatives aimed at maximizing adoption, retention, and overall customer lifetime value
• Get to know our customers’ businesses and challenges deeply
• Ensure that customers derive maximum benefit from our products
• Develop a trusted adviser relationship with key customer stakeholders and provide strategic and technical product support
• Work hand-in-hand with the Product and Go-To-Market teams to inform the product roadmap and go-to-market strategy
• Scale and manage business processes to increase efficiency in operations
• Collaborate with internal stakeholders including product managers, data scientists, engineers and the sales team to resolve any customer dissatisfaction and promote customer retention and loyalty
• Drive success of product pilots with prospective customers and liaise closely with Enigma’s Sales and Product teams to drive GTM conversations forward
• Identify and execute on upsell and cross sell opportunities with Enigma’s existing customers
• Interpret complex technical concepts for business leaders and guide customer stakeholders to effectively evaluate and implement Enigma products
• Thrive in working in a fast paced environment with cross-functional teams