Senior Service Designer, GitLab
+ Equity Compensation & Employee Stock Purchase Plan
One DevOps platform
Open for applications
One DevOps platform
1001+ employees
Open for applications
+ Equity Compensation & Employee Stock Purchase Plan
1001+ employees
Company mission
To make it so that everyone can contribute. When everyone can contribute, users become contributors and we greatly increase the rate of innovation.
Role
Who you are
- System Thinking: Proven ability to design complex service ecosystems, identifying cross-product opportunities and holistic improvements
- User Centricity: Expertise in developing and applying persona frameworks and user lifecycle strategies to drive service design decisions
- Design Communication: Strong visualization and storytelling skills, using tools such as FigJam, Miro, or Figma to create service blueprints, wireframes, and mockups to align teams and leadership
- Strategic Design: Ability to translate business goals and user insights into scalable service strategies, influencing decision-making at all levels
- Collaborative Design and Implementation: Strong stakeholder engagement skills, experienced in leading workshops (both synchronous and asynchronous), and facilitating in depth discussion to drive cross-functional alignment
- Product & Business Acumen: Capability to balance user needs, business priorities, and operational constraints while ensuring compliance and scalability
- Change Management & Implementation: Experience in anticipating and addressing resistance to adoption in service changes
- UX Research & Design Thinking: Proficiency in user research methods, including surveys, interviews, usability testing, and data analysis, to refine and validate service solutions
- Influencing & Leadership: Advocate for service design best practices, shaping the discipline and fostering a culture of learning within the organization
- Coaching & Mentoring: Skilled in coaching and mentoring, supporting the growth of UX professionals through feedback and knowledge sharing
What the job involves
- At GitLab, Service Design is a discipline within User Experience Research (UXR). Service Designers collaborate with Product teams and stakeholders in the business to design and optimize end-to-end experiences across products, ensuring users can successfully achieve their goals throughout their lifecycle with GitLab
- Design and enhance end-to-end user experiences by identifying pain points, optimizing journeys, and ensuring consistency across touchpoints
- Develop and implement service design frameworks for end-to-end journeys and the entire user lifecycle, considering complex personas and user segments
- Collaborate with product, engineering, and business teams to align on service design solutions and drive execution
- Leverage user research, stakeholder input, and operational data to validate and refine service improvements
- Prototype, test, and iterate service concepts to enhance interactions, streamline processes, and improve service effectiveness
- Support implementation and change management by working with operational teams on roadmaps and frameworks
- Lead strategic service design initiatives, identifying opportunities for innovation and system-wide optimizations
- Establish and evolve service design methodologies, ensuring consistency and scalability across the organization
- Mentor UX team members, providing guidance on complex service design challenges and strategic thinking
Our take
GitLab is an open-source collaboration platform for developers. It enables teams to build code quickly from anywhere without compromising on security or quality. GitLab already has an estimated 30M+ users from all over the world.
According to a 2021 GitLab report, 60% of developers can release code 2x faster with DevOps platforms that bring teams together and accelerate processes. It stands out by catering to programmers of all experiences. Gitlab's version control system helps streamline the process of creating, maintaining, and deploying code, whoever you are.
GitLab was in the right place to capitalize on the recent trend toward rapid digital transformation and remote working. This trend is expected to continue to grow, and with it, GitLab's popularity. With its successful 2021 IPO and the patronage of major brands such as Nasdaq and Jaguar Land Rover, GitLab is expected to solidify its position as the go-to platform for development teams.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2019
$268m
SERIES E
Dec 2018
$20m
SERIES D
Total funding: $434.4m
Company benefits
- We offer benefits to manage your health, wealth, and well-being regardless of location
- Flexibility in schedule to be there for life’s important moments
- Equity compensation & Employee Stock Purchase Plan offered
- Generous Paid Time Off
Company HQ
Financial District, San Francisco, CA
Leadership
Sid Sijbrandij
(CEO)Studied Physics at the University of Twente. Interned at P&G and IBM. Was Lead Architect at the Netherlands' Ministry of Justice from 2009 to 2012. Founded app store Comcoaster in 2008, and then co-founded GitLab in 2012.
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