Staff Support Engineer, Netlify
$97.8-132.3k
+ Equity
Unified code automation platform for websites and apps
Job no longer available
Unified code automation platform for websites and apps
101-200 employees
Job no longer available
$97.8-132.3k
+ Equity
101-200 employees
Company mission
To make sure the web changes for the better.
Role
Who you are
- A successful candidate enjoys helping people succeed with web technology, isn’t afraid to help improve our practices and our product, and loves to learn
- You should be curious, motivated, independent, and flexible
- Experience with network administration, system administration, and web development are extremely relevant to this role
- You can troubleshoot and explain complex networking issues including concepts like HTTP(S), DNS, SSL, firewalls, and proxies
- You are proficient with command line interface (CLI) tools, such as nslookup, whois, curl, ping, traceroute, and git
- You are a user and creator of the web, specifically HTML, JavaScript, and React, and you can explain browser and server caching. You are very familiar with browser-based debugging of caching and other issues using the developer tools
- You have experience developing and/or troubleshooting AWS lambda functions
- You are familiar with composable web architecture and the ecosystem, including familiarity with caching layers such as Akamai, Cloudflare, and Cloudfront, and/or software like varnish
- You have some experience using frameworks such as GatsbyJS and NextJS
- You know how to analyze a HAR file
- In case you have some Ruby (reading more than writing) and/or Go experience, it would be a great bonus
- You understand that how you deliver a message and communicate with customers is often more important than what you are actually telling them
- In our increasingly digital age, and with the rise of AI tools, it’s extremely important that when interacting with customers, you provide not only fast and accurate support but do so in a way that is kind, empathetic, and human
What the job involves
- We are looking for a new team member to help us with that mission and provide technical support to our developer customers
- We are looking for that person to work remotely from and during North America time zones, Monday through Friday
- You’ll be supporting Enterprise accounts primarily
- We strive to provide a white-glove service to these VIP customers
- Since most of our support is conducted via email, excellent customer-centric written communication skills are a must
- Most of our support is conducted over email via Zendesk, in our public Support Forums, in Slack, and regularly over video calls
- Much of our team collaboration is in Slack
- You will be learning new things every day. You will be solving hard problems, and this needs to bring you joy
- You'll be advising people on connecting systems outside of our scope (databases, remote websites, DNS providers) to our service, as well as helping debug site building software like yarn, npm, and webpack
- While you will definitely learn more about these technologies as you work here, it is preferred that you arrive with an understanding of them
- To ensure your success on our team, your colleagues will work with you extensively as you develop familiarity with our systems and processes
- We have thorough onboarding materials to help you learn all of the product areas, and you'll be working with customers from week 1
- By the time you've worked here for 3 months, you'll be familiar with all product areas (and gaining expertise in your chosen focus areas), and you'll be working to improve the training for the next hire
- You’ll work with customers of all levels on topics spanning many areas of our services
- Netlify is constantly releasing new features, so you won't run out of things to learn!
- We are here to help guide, advise, and support
- Especially when it comes to our Enterprise customers, we are here to be their partners
- Someone they can turn to when things go wrong
- Our job is not just to provide the right answer or fix the problem - it’s to be supportive and helpful
- In doing this, you’ll strengthen relationships and trust, ensuring that our customers feel confident that building on Netlify is the best solution for their business
- You provide solutions as quickly as possible
- We aim to unblock customers as quickly as we can
- However, we also take the time to ensure that we fully understand their issue and address all of their concerns
- You can let your personality shine. We are each unique humans with our own personalities and not robots. We have fun with customers and use natural language while still remaining professional
Our take
Servers have been essential to web development since the rise of the internet, but advancements in online infrastructure are causing them to become antiquated. This has resulted in a demand for an alternative to servers that is easier to deploy and scale on today’s web.
Netlify provides a platform that takes care of back-end infrastructure for front-end developers. The technology uses a new server architecture named Jamstack which migrates development functionality to a web browser. As a result, websites can be rendered directly through API microservices instead of calling servers.
The company has more than 4 million developers, and continues to focus on scaling its enterprise customer roster which currently includes Google, Facebook and Unilever. It has also adapted to support developers in the AI age, supplying extensions for observability and prerender, as well as an AI Gateway.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-13% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Dec 2021
$105m
SERIES D
Mar 2020
$53m
SERIES C
Total funding: $214.1m
Company benefits
- We offer full benefits including flexible time off, sponsored mental health resources, at least 16 weeks of parental leave, $2k/yearly learning and development allowance, 401k, and more
- Build out a home office with a generous starting stipend. Expense your internet, cell phone, or co-working membership within a monthly allowance
- We are a distributed culture but we also like to get together and meet! Netli-meet your coworkers at annual team offsites and all hands
Company HQ
Financial District, San Francisco, CA
Leadership
CEO of the company since 2014. Previously CEO at BitBalloon, Founder at Webpop and Director of Development / CTO at Domestika.
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