Director of Engineering Operations, Meltwater
$276-300k
OTE
$230-250k
BASE
+ 20% bonus
Office located in Redwood City, CA
Media, social & consumer intelligence
Be an early applicant
Media, social & consumer intelligence
1001+ employees
Be an early applicant
$276-300k
OTE
$230-250k
BASE
+ 20% bonus
Office located in Redwood City, CA
1001+ employees
Company mission
To innovate, provide best-in-class service, and deliver sustainable growth through our technology and our people.
Role
Who you are
- 12 to 18+ years in engineering operations, technical program leadership, production operations, developer productivity, or engineering leadership roles
- Demonstrated success building operating systems for 200+ engineer organizations (metrics, SDLC standards, release governance, incident/postmortem discipline)
- Track record improving reliability outcomes (MTTR, repeat incident rate, change failure rate) via process and tooling interventions
- Experience leading through influence across senior engineering leadership, plus people management experience or clear readiness to build a team
- Practical understanding of AI-assisted engineering workflows and how to deploy them safely with governance and measurement
What the job involves
- The Director of Engineering Operations will build and lead an Engineering Operations function that increases delivery efficiency, release quality, and production reliability across the product engineering organization. Partner with Product on planning and commitments while owning the engineering operating system: metrics, SDLC standards, release governance, incident discipline, and responsible adoption of AI-assisted engineering practices
- As the engineering organization scales, reliability increasingly depends on having a consistent operating system across teams
- This role exists to design, implement, and lead the engineering operating system, creating clarity in how work moves from plan to production, how reliability is protected, and how modern AI-assisted practices are adopted safely and effectively across the organization
- Engineering health metrics and insights
- Standardize engineering metric definitions and instrumentation across teams
- Publish and maintain a trusted engineering scorecard and drive action from the data
- Provide leading indicators on delivery and operational risk into leadership forums
- SDLC standards and engineering quality system
- Define and drive adoption of SDLC standards (definition of done, review standards, testing expectations by tier, security and observability requirements)
- Establish lightweight compliance mechanisms through automation and tooling where feasible
- Release governance and launch readiness
- Implement release readiness gates and disciplined rollout/rollback expectations
- Integrate release governance with Product and Engineering leadership launch processes
- Reliability and operational excellence governance
- Mature incident management practices in partnership with Product, Engineering and Support leadership
- Raise the bar on post-incident reviews and enforce action closure through SLAs and escalations
- Drive systematic reduction of repeat incidents and operational toil
- AI-assisted engineering practices enablement
- Define approved use cases and guardrails for AI-assisted development across coding, testing, review, documentation, and operations
- Partner with Security/Privacy and IT on compliant tooling rollout and training
- Run pilots, scale playbooks, and measure impact without regressing security or quality
- Build the function
- Establish operating cadence, forums, and standard artifacts for engineering ops
- Hire and develop a small team over time as scope demands (programs, release readiness, developer productivity, metrics)
- When You'll Join: Apr 20, 2026
Our take
Meltwater's software analyzes and provides insights on posts across all major social media platforms, blogs, and news sites, allowing companies to make more informed marketing and operational decisions.
Launched in Norway in 2001 and later moving its headquarters to San Francisco, Meltwater has become a leading player in the media monitoring industry. It is an industry that is expected to double in value as the volume of data grows, making it increasingly challenging to derive meaningful insights.
Over the past two decades, Meltwater's growth has been fueled by strategic acquisitions of complementary businesses, enhancing its technology stack. Since going public in early 2021, and with major clients like Google, Ogilvy, The Economist, and Santander, Meltwater is poised to expand its operations beyond the 150 countries it currently serves.
Freddie
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (2 rounds)
Dec 2023
$65m
GROWTH EQUITY VC
Mar 2019
$175m
GROWTH EQUITY VC
Total funding: $240m
Company HQ
Financial District, San Francisco, CA
Leadership
John Box
(CEO)A Meltwater veteran, they began as a Sales Manager in 2004. Climbed the ranks through roles as a Regional Managing Director, Global Sales Director, and EVP of Meltwater Social before becoming CEO in 2020.
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