Revenue Operations Specialist, Electric
$70-80k
IT support for businesses
Job no longer available
IT support for businesses
1001+ employees
Job no longer available
$70-80k
1001+ employees
Company mission
To revolutionize IT by making it simple, effortless, & lightning-fast for businesses everywhere.
Role
Who you are
- Minimum of 2-3 years of business work experience
- Experience working with Salesforce, Jira/JSM
- Nice to have: NetSuite
- Exceptional ability to multitask
- Exceptional ability to adapt and learn new platforms and skills on the fly
- Exceptional sense of urgency
- Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills
- Comfortable working cross-functionally
- Previous customer support, sales, or technology experience a plus
What the job involves
- The Revenue Operations Specialist is an internal-facing operational role that will be responsible for managing and optimizing the revenue operations process
- This position will work closely with internal teams, like Customer Experience, to drive growth by analyzing metrics, trends, performance, improving efficiency, providing tools and dashboards, and defining and launching processes to support revenue operations
- Initially, this role will be primary responsible for administering and project managing licensing reconciliations and churn process
- Reconcile licenses usage for resold software (Datto, Microsoft, Malwarebyters, Perimeter81) in Electric billing portals (Salesforce, Netsuite)
- Perform end-of-month reconciliation to ensure that customer invoices are accurate with actual usage
- Perform basic systems administration in partner portals where necessary
- Maintain monthly reports of overall license usage for resold products
- Provide monthly reports to RevOps, Partnerships, CS and Services teams
- Facilitate transfer of licenses for customers during new customer onboarding
- Ensure that resold software product SKUs align with SKUs in Electric billing systems of record
- Project manage the overall churn SOP and all tasks associated with churn to ensure completion
- Transition or shut down resold products as part of the churn process
- Act as a liaison between various Electric departments responsible for technical tasks as part of churning customers
- Provide recommendations to optimize the overall churn process
- Implement and maintain operational documentation and procedures
Our take
IT departments face an increasingly complex workload, and this can be difficult for small businesses to manage. They must manage administration, distribution, and maintenance. Building excellent customer relationships on top of this can result in a large strain on IT departments, particularly for smaller companies.
Electric simplifies IT departments by designing a range of software tools that aim to streamline troubleshooting for all business sizes. By integrating a range of cloud-based apps and an AI chat service, Electric aims to solve all IT problems within one data stream. By removing unnecessary routine issues from the communication stream, customers of Electric can focus on troubleshooting truly unique issues.
Electric charges a monthly rate per seat and supports around 50,000 people from 900 organizations. The startup has raised over $200 million to date, hitting unicorn status in 2022, and plans to do more merger & acquisition deals. Thus far, Electric has acquired Sinu and TechVera, and is now working on product initiatives to improve its offering further and reach more customers.
Steph
Company Specialist at Welcome to the Jungle
Insights
35% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Mar 2022
$20m
SERIES D
Oct 2021
$90m
SERIES D
Total funding: $208.8m
Company benefits
- Flexible Paid Time Off
- Commuter Benefits
- Mental Wellness Days
- Career Coaching
- Learning & Development Courses
- Health Benefits for All
- Fertility and Family Planning
- Paid Parental Leave
- Work From Home Stipend
- Remote Work
- 401K
- Life Insurance
Company HQ
NoMad, New York, NY
Leadership
Ryan Denehy
(CEO)Studied Mass Media and Economics at Hofstra University. VP then GM at BNQT Media Group. Co-founder at Swarm Mobile, before joining Groupon in Operations and Strategy.
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