Customer Success Manager, Benefex
£25-35k
Employee experience platform
Job no longer available
Employee experience platform
201-500 employees
Job no longer available
£25-35k
201-500 employees
Company mission
Benefex’s mission is to deliver exceptional employee experiences every day.
Role
Who you are
- You will have previous experience in Account Management and nurturing customer relationships
- You are a strong communicator
- You are a real complete finisher who is an analytical and proactive thinker. Ready and willing to give 100% to take ownership and accountability for your work
- You are an innovator who constantly seeks to improve processes and connections
- You will be confident to interact and work with every department, talking to stakeholders internally and externally on all levels to achieve the best!
- You have outstanding self-initiative
- You have eyes like a hawk... with super strong attention to detail!
What the job involves
- You will have responsibility of managing the day-to-day service relationship for the customer HR function and payroll teams
- You will be the dedicated contact for all customer representatives within a portfolio of customers
- You will schedule and conduct monthly SLA customer reviews
- Hold regular calls with customers to discuss service needs
- You will be knowledgeable on the scheme designs for your portfolio and provide advice to the Employee Support Centre, Data Services team when needed
- Manage all ‘in-life’ escalations from customers
- Support with scheme training prior to enrolment periods
- Be involved in the handover of customer designs from Customer Success to Technical Consulting, and Technical Consulting to Data Services
- You will own service relating to your customers, including helpdesk support and data
- Own and manage defect requests
- Be confident and able to feed back all metrics, concerns, findings and issues to the Director of Customer Service
Application process
- 1. Introduce yourself! Send us your CV and tell us a bit about yourself
- 2. We’ll speak to you on the phone and talk you through the application process
- 3. We'll set up a Zoom call for a relaxed face-to-face interview; don’t worry, we’re friendly!
- 4. Hello, Benefex! If you're the perfect person for the job, we'll make you an offer!
Our take
Benefex believes that employees deserve a great experience at work. The start-up is the provider of OneHub - a platform that uses proprietary technology to bring together employee benefits software, reward & recognition tech, wellbeing programs, and workplace communications all in one place.
Its technology provides businesses with a significant return on investment because it saves hours in reporting and administration. It does this by automating various manual processes usually performed by the HR department, which increases the productivity of employees and improves employees’ interactions with their benefits.
The startup is present in over 70 countries and it counts over 650 organizations among its clients, including Barclays, Boots, Just Eat, Bank of America, Salesforce, and Mondelez. Benefex has recently acquired Capita's employee benefits business, which will allow it to increase its customer base and help solve more of the employee benefit and pension challenges that its customers are facing.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Oct 2011
$5.6m
EARLY VC
Total funding: $5.6m
Company benefits
- Benefits including 25 days holiday
- Healthcare, income protection, life assurance and access to our own award-winning online benefits scheme
- Training support and progression
- Happy Birthday! Enjoy your big day with an extra day off! So, relax, lie-in, and spoil yourself - you deserve it.
Company HQ
The Polygon, Southampton, UK
Leadership
Matt Macri-Waller
(CEO)Previously Entrepreneur Ambassador at Barclays, Member of the Advisory Board at SalaryFinance and Group Board Member at Zellis.
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