Senior Customer Onboarding Manager, SEON
Fraud Expert
Fraud prevention and AML compliance
Job no longer available
Fraud prevention and AML compliance
201-500 employees
Job no longer available
201-500 employees
Company mission
To help online businesses reduce the cost, time, and challenges faced due to fraud.
Role
Who you are
- Exceptional communication and interpersonal skills, enabling you to effectively engage with customers and internal stakeholders throughout the onboarding process
- Demonstrate advanced organizational abilities with attention to detail, allowing you to manage multiple customer accounts and projects simultaneously while maintaining a high level of quality
- Empathy and a customer-centric mindset, enabling you to understand and address customer pain points and concerns throughout the onboarding journey
- Provides proactive and solutions-oriented problem-solving, anticipating and mitigating potential challenges during the onboarding process
- Shows a strong aptitude for learning new technology and concepts, quickly adapting to anti-fraud tools and providing valuable guidance to customers
- Brings extensive experience in customer success, account management, or onboarding roles within the technology or financial services industry, contributing to excellence in this position
- A bachelor’s degree or equivalent experience, with a proven track record of success in managing client relationships and delivering exceptional customer experiences
- Familiarity with cloud-based software and technology platforms is preferred, as is experience in fraud prevention or related fields
What the job involves
- As a Senior Customer Onboarding Manager at SEON, you will leverage your extensive experience to lead and enhance the onboarding process, ensuring seamless integration and adoption of our fraud-prevention solutions for new customers
- Collaborate closely with customer success, sales, and account management teams to gain deep insights into customer requirements and develop tailored onboarding plans that drive customer success
- Taking ownership of the end-to-end onboarding process, from initial engagement through successful implementation, including overseeing product training, configuration, and integration to guarantee a smooth customer transition
- Responsible for helping to build up the ruleset based on industry standards, ensuring it aligns with the latest best practices and regulatory requirements. Provide expert guidance on maintaining and evaluating these rules, ensuring they remain effective and up-to-date. This includes conducting regular reviews, identifying areas for improvement, and implementing necessary updates to enhance operational efficiency and compliance
- Provide strategic guidance and mentorship to junior team members, empowering them to deliver exceptional onboarding experiences and maximize customer satisfaction
- Serve as the primary escalation point for complex onboarding issues, leveraging your expertise to address challenges and ensure a positive customer experience
- Conduct thorough post-onboarding reviews and assessments to gather feedback, identify areas for improvement, and drive continuous enhancement of our onboarding processes and resources
Our take
SEON is an online fraud prevention platform designed to assist businesses in combating fraud and minimizing risks related to online transactions. The platform stands out by offering a seamless integration process, allowing businesses to quickly implement its tools and solutions.
By leveraging a combination of technologies, data sources, and machine learning algorithms, SEON ensures real-time detection and prevention of fraudulent activities. Its effectiveness and reliability have earned the trust of prominent global brands such as Afterpay, Patreon, KLM, and Pokerstars.
With a strong focus on providing efficient and adaptable fraud prevention, SEON continues to innovate and evolve its offerings, helping businesses across various industries safeguard themselves and their customers from the ever-evolving threat of online fraud.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Sep 2025
$80m
SERIES C
Apr 2022
$94m
SERIES B
Total funding: $187.9m
Company benefits
- ESOP: Employee stock ownership plan.
- Vacation: National holidays, generous holiday allowance.
- Flexible hours: Flexible work schedule that allows teammates to alter their workday.
- Enhanced parental leave: Enhanced parental leave policies for all the parents on the team.
- Private health insurance: Private health insurance including coverage for spouse and dependents.
- Hybrid working environment: We encourage our colleagues to work from home a few days a week, and spend the rest of the time in the office collaborating with the SEON team.
- Employee assistance and mental health support: Access to an employee assistance and mental health support platform.
- Lunch and breakfast: Monthly company breakfast and weekly lunch allowance.
- Learning and development: Access to a variety of opportunities for learning and development (including external L&D).
- Weekly language courses: You can learn 40+ languages including Hungarian, English, Spanish, Portuguese & Bahasa.
- Book allowance: You can order business books to grow your knowledge and support your curiosity to learn more.
Company HQ
East Cesar Chavez, Austin, TX
Leadership
Tamas Kadar
(Co-Founder & CEO)Graduated from the Corvinus University of Budapest with a BSc in ICT Business Analyst. Is currently a Council Member and Contributor on the Forbes Technology Council.
Bence Jendruszak
(COO)Graduated from the EBS Business School with a degree in General Management. Previously worked as a Controlling Intern at HILTI and as a Junior Consultant at HyperTeam.
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