Technical Support Engineer, Snapsheet
$75-95k
More information about location
Claims management automation platform
Job no longer available
Claims management automation platform
201-500 employees
Job no longer available
$75-95k
More information about location
201-500 employees
Company mission
Snapsheet's mission is to make claims simple for everyone.
Role
Who you are
- You are a problem solver and excellent communicator looking for an opportunity to work in a fast-growing and collaborative environment with full-stack development, account management and operational teams
- Additionally, you are naturally curious and always looking for ways to drive efficiency across an organization
- 2+ years of technical support-related experience
- Strong analytical aptitude for problem-solving skills
- Excellent written and oral communication skills
- Excellent customer service skills
- Ability to work independently, manage time, and organize and complete work based on priority
- Ability to understand general concepts and collaborate with others to analyze, troubleshoot and solve problems
- API Troubleshooting experience is a plus
- Experience with computer languages is a plus (especially Ruby, Python or PHP)
- Experience using Zendesk or Jira is a plus
- Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Snapsheet, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways
Desirable
- Passion for customer advocacy
- Ability to work as part of a team
- Ability to collaborate cross functionally
- Focus on continuous improvement
What the job involves
- We're looking for a Technical Support Engineer to join our Client Support Team
- In this role, you will provide exceptional support to our clients by helping them use our claims platform effectively and collaborate internally to drive requests to resolution efficiently
- Be the primary point of contact for our external customers in supporting our claims management platform
- Monitor for new requests and reported incidents, responding within SLA requirements and maintaining ownership until resolution
- Manage external communications with customers and internal communications with other teams in the organization to drive incidents and requests to resolution efficiently
- Contribute to knowledge base articles and other documentation
- Stay current with feature releases and changes to the platform to ensure a comprehensive understanding of the product and efficient support
Our take
Snapsheet delivers end-to-end and modular cloud SaaS solutions for claims management, helping to digitize and automate the space. Its vast capabilities, including an AI-powered damage estimation tool, make claims processes easier to manage and less risk-prone for clients and providers alike.
In recent years, there has been a surge in interest in insurtech, which has certainly helped Snapsheet capture clients and support as it expands. As the sector continues to reassess procedures across the board, a further shift towards automation seems likely, driving yet more clients towards the kind of offerings that the company provides.
Certainly, Snapsheet has positioned itself well in the market, remaining a key player as the sector takes shape. It has shown promising growth and continues to expand its customer relationships, providing solutions that improve the adjuster experience. If it can keep delivering this value it should be able to remain at the front of market development.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jul 2023
$5m
LATE VC
Mar 2021
$30m
SERIES E
Total funding: $111.6m
Company benefits
- Work from Anywhere - We give you the tools you need to work from wherever you work best
- Make an Impact - We set strong goals and we reach them. We are highly productive, efficient and always focus on how we can make an impact - big or small
- Own Your Career - We give you the tools to continue learning through masterclass, internal courses and external workshops. We practice intentional career pathing and goal setting every quarter
- Accessible Leadership - Open door policy and the programing to ensure you have access to leaders to stay in the know, give feedback, and make real change
- Purposeful Connection - From virtual wine-tastings to our annual in-person get togethers, we build ways for Snapster’s to connect, on purpose
- Intentional Recognition - Peers can recognize each other through our platform, high-five, and quarterly all-company awards. We continue to be a “promote-when-ready” culture focused on the outcomes not tenures and we schedule annual merit conversations to ensure everyone is compensated for great work
Company HQ
Chicago Loop, Chicago, IL
Leadership
Brad Weisberg
(CEO & Founder)Having studied at Indiana University Bloomington, they founded BodyShopBids.com and TheJMom.com, where they spent 3 years. They founded Snapsheet in May 2011, and have been CEO ever since.
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