Associate IT Technician, Saronic

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
• Previous role with customer service experience
• Ability to troubleshoot hardware, software, and networking issues
• Experience with Windows and macOS operating systems
• Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users
• Problem-solving mindset with attention to detail and a strong ability to prioritize tasks
• IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus
• Physical Demands:
• Prolonged periods of sitting at a desk and working on a computer
• Occasional standing and walking within the office
• Manual dexterity to operate a computer keyboard, mouse, and other office equipment
• Visual acuity to read screens, documents, and reports
• Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies
• Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages)

Desirable

• Saronic is seeking a talented and organized Associate IT Technician
• This role is responsible for providing basic IT support, including setting up and deploying IT equipment
• The ideal candidate will have a strong customer experience mindset, and an interest in developing a career in IT
• You will be responsible for setting up and staging new hire systems, screening tickets for escalation and assisting the team with ongoing projects
• Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices
• Troubleshoot and resolve or escalate technical issues, ensuring timely and effective solutions
• Assist with user access-based incidents and requests
• Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented
• Maintain up-to-date knowledge of emerging IT trends and technologies to provide innovative solutions
• Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades
• Ensure adherence to security best practices, including data protection and access control
• Work closely with cross-functional teams to provide an excellent experience in support of the business