Support Engineer, Retool
$108.2-145.2k
Low-code internal tools building software
Open for applications
Low-code internal tools building software
201-500 employees
Open for applications
$108.2-145.2k
201-500 employees
Company mission
Retool's mission is to create the future of internal software by making software development for engineers simpler and more accessible.
Role
Who you are
- 2-4 years of experience working in technical and customer-facing roles
- A broad technical background and enjoy learning new technologies
- Intermediate understanding of JavaScript and web development
- Beginner understanding of platform technologies such as AWS, Docker, Kubernetes, and Azure, or a propensity to learn
- Experience supporting a SQL or NoSQL database management system
- Ability to communicate effectively through writing and virtually
- Ability to think on your feet and come up with creative solutions to non-obvious problems
- Ability to empathize with customer challenges and enjoy problem-solving
- Bonus points if you know React and can fix minor bugs in our codebase
What the job involves
- You will work closely with a team of skilled Support Engineers to diagnose, troubleshoot, and solve customer problems
- You’ll be collaborating with EPD (Engineering, Product, & Design) and our Go-To-Market teams along the way, in order to provide a world-class customer experience to some of the biggest brands in the world
- Work with our Enterprise users daily via email, Slack, and Zoom
- Troubleshoot new bugs and formalize bug reports
- Collaborate closely with engineering teams to address complex problems
- Represent customers internally and advocate for key issues
- Explore our codebase, logs, and test instances to debug difficult problems
- Teach Retool users best practices around performance and development workflows
- Foster a culture of inclusiveness, empathy, and continuous improvement, encouraging innovation and efficiency in technical support processes
Our take
Retool allows developers to build internal applications quickly using a complete set of ready-made building blocks. These internal applications can be used to display company data from a range of sources, including Redis, Salesforce, Google Cloud, and Slack.
For a monthly fee, the platform enables companies to save time that they would have otherwise spent on developing their own internal applications. Retool brands itself as 'low-code,' meaning that it is easy to use and customize. There is a huge demand for systems that allow teams to analyze the data they already have. Retool already counts brands such as Amazon, Philips, Peloton, NBC, and Mercedes-Benz as customers.
Retool was founded in 2017, and the company is now valued at over $1 billion. Founded by Oxford graduate David Hsu, the management team includes ex-Stripe and ex-Airbnb employees with plenty of experience in taking a company from a start-up to a global brand. Retool was awarded $45 million in Series C in 2022, which it is using to expand its workforce, tweak its platform, and develop new products.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jul 2022
$45m
SERIES C
Dec 2021
$20m
SERIES C
Total funding: $165.2m
Company benefits
- Competitive healthcare, dental and vision benefits
- Breakfast, lunch and dinner at our San Francisco and New York offices
- $1,200 annual stipend for anything learning-related (books, conferences, classes, etc.)
- $1,000 work-from-home-setup stipend
- Flexible PTO
- Family planning support and paid parental leave
- 401(k) Matching
- Mental health and wellness benefits
Company HQ
Civic Center, San Francisco, CA
Articles
Leadership
David Hsu
(CEO)David studied Philosophy and Computer Science at the University of Oxford, before founding Retool in 2017. He has served as CEO ever since.
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