Technical Program Manager, Intercom
Team Data
The modern customer communications platform
Job no longer available
The modern customer communications platform
1001+ employees
Job no longer available
1001+ employees
Company mission
Intercom's mission is to make internet business personal.
Role
Who you are
- 5+ years experience as a Technical Program Manager, Product Manager, or Data Engineer Manager
- You exhibit great judgement and sharp business and product instincts that allow you to differentiate essential versus nice-to-have and to make good choices about trade-offs
- Experience building out a data governance program
- You’re familiar with the modern data stack. dbt and Snowflake experience are a big plus
- The ability to thrive in an ambiguous environment with a high degree of autonomy
- You practice excellent communication skills, and you tailor explanations of technical concepts to a variety of audiences
- Experience developing and supporting 4-6 engineers and analysts in their personal growth and career progression
Desirable
- Work in Tableau, Looker, or similar visualisation/business intelligence platform
- Experience with operational tools and business systems such as Salesforce, Zuora, Google Analytics, Marketo, or Segment
- Exposure to Apache Airflow or other DAG frameworks — we use Airflow to orchestrate and schedule all of our data workflows and transformations
- Familiarity with Python
What the job involves
- Partnering with the data infrastructure, and analytics engineering team to understand and help evolve and maintain our data warehouse and the data that feeds it
- Build a best in class data platform to drive critical business decisions
- Partnering with all of our internal analyst teams, and business stakeholders to understand the questions they are trying to answer and help them arrive at the right answers
- Work with your team to continuously think ahead of your key stakeholders and design the data assets for the future
- Be a core member of the higher level Business Systems Leadership team, being a key contributor to the org’s business, technical and cultural strategy
Our take
If you've ever seen a chat pop up on a business' website, it was probably provided by Intercom. Though ubiquitous now, it used to be a major challenge for companies to communicate swiftly with their customers. Intercom's Messenger allows a company to instantly reach out with human or automated support, improving customer service and greatly increasing conversion rates for sales.
While the Messenger is its most visible product, Intercom provides a service similar to Salesforce, as an advanced customer relationship management system. However, Intercom doesn't see Salesforce as a major rival, as Intercom specialises in the online market while Salesforce is more suited for traditional retail. Intercom is used by more than 25,000 businesses including Amazon, Meta and Atlassian, and reaches an estimated 600 million end users monthly.
Intercom has primarily served the US and Irish markets but has been expanding its presence globally in recent years. Despite having a commanding market position, it is continuing to develop its product, most recently delivering a major functionality upgrade to its Messenger software, greatly increasing its ability to carry out ticketed support requests.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Mar 2018
$125m
SERIES D
Apr 2016
$50m
SERIES C
Total funding: $240.8m
Company benefits
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Generous public transport allowance for commuting
- Wellness programme that allows you to expense gym and other sports activities up to £90 quarterly
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- Open vacation policy and flexible holidays so you can take time off when you need
- Work from home opportunities
- Health insurance
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Regular compensation reviews - we reward great work
- MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
Company HQ
Financial District, San Francisco, CA
Leadership
Eoghan McCabe
(Co-Founder & CEO)Previously CEO of Contrast and Exceptional. Is also the Chairman of Intercom.
Des Traynor
(Co-founder & CSO)Previously worked in software development and is an expert in User Experience (has lectured on the topic and was UX Lead at Contrast)
Ciaran Lee
(Co-founder)Previously Lead Engineer at RateMyArea.com and CTO of Exceptional. Was Intercom's CTO until 2021.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job