Senior Customer Success Manager, Procurify
CA$92-110k
OTE
+ Stock options
Procurement and purchasing software
Be an early applicant
Procurement and purchasing software
101-200 employees
Be an early applicant
CA$92-110k
OTE
+ Stock options
101-200 employees
Company mission
To give all organizations unprecedented visibility and control over their business spend.
Role
Who you are
- Procurify is looking for a strategic, customer-obsessed, and results-oriented leader who thrives on building deep relationships and driving long-term value for our customers
- 5+ years of Customer Success experience in SaaS, with a track record of managing and growing a high-value book of business
- Proven ability to build executive-level relationships and navigate complex customer organizations
- Strong experience leading multi-stakeholder implementations, rollouts, and change management initiatives
- Comfortable managing escalations and turning challenges into opportunities for growth
- A data-driven, strategic thinker who proactively identifies risks and opportunities to drive retention and expansion
- Excellent communication, negotiation, and presentation skills, with the ability to influence and drive action
- Passion for customer success, with a customer-centric mindset and a problem-solving attitude
- Experience in procurement, AP automation, or fintech industries is a plus
What the job involves
- We make it easy for organizations to take control of spend and save money. We’re looking for a talented and team-driven Senior Customer Success Manager to join us on our journey
- As a Senior Customer Success Manager, you will manage a larger and more complex book of business, leading high-impact customer engagements, expansions, and rollouts
- You will act as a trusted advisor to executive stakeholders, proactively drive customer success strategies, and confidently manage escalations while maximizing growth opportunities
- Your ability to navigate complex customer landscapes, align business objectives, and advocate for customer needs will be crucial to the role’s success
- Own and grow a strategic book of business valued at $2M+, ensuring customer retention, expansion, and long-term success
- KPIs: Net Revenue Retention (NRR), Gross Revenue Retention (GRR), Logo Retention Rate, Customer Lifetime Value (CLTV)
- Build and nurture long-term executive-level relationships to drive customer advocacy, adoption, and expansion opportunities
- KPIs: Executive Engagement Score, Customer Health Score, Customer Satisfaction (CSAT), Referenceable Customers
- Provide strategic guidance across onboarding, integrations, platform configuration, and ongoing engagement
- Act as a trusted advisor, providing data-driven insights and strategic guidance to customers to help them achieve their business objectives
- KPIs: Customer Business Outcome Achievement, QBR Completion Rate
- Proactively improve customer health by continuously showing value and outcomes achieved, identifying and mitigating risks, managing escalations with confidence and implementing retention strategies
- Drive cross-functional collaboration, aligning customer needs with product, sales, and support teams to improve customer outcomes
- KPIs: Internal Feedback Utilization, Product Adoption Growth
- Identify and execute upsell and expansion opportunities to maximize customer value and contribute to revenue growth
- KPIs: Expansion Revenue
- Advocate for customer needs while balancing business objectives, ensuring mutually beneficial outcomes
- Serve as a subject matter expert on best practices for procurement, AP automation, and spend management
Our take
Business spending can be complex and intimidating, and companies often need to navigate multiple platforms. Companies need to find a way to make business decisions that are simple, well informed and ideally all on one platform.
Procurify helps businesses by assisting them to understand and align their organizational spending with their core values and business objectives. The company's procurement software offers a structured method that gains and tracks approvals for spending. The platform organises all purchasing and spend documents, and enhance the information that’s already in the accounting system.
The company is the leading spend management, purchasing, and procurement software platform and is used by hundreds of companies. More than just a platform, Procurity is focused on creating a new way of thinking about finance with that it calls Spend Culture, which helps teams make smarter, more purposeful spending decisions every day.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2023
$50m
SERIES C
Jun 2019
$26m
SERIES B
Total funding: $88.4m
Company benefits
- Remote-first: As a remote-first organization, our team can work anywhere within Canada
- Flexible work hours: We don’t have set hours. You have the flexibility to work on the schedule that works for you and your team
- Unlimited RTO: We know there’s more to life than just work, which is why we offer unlimited Responsible Time Off for all of our team members. We encourage our team to take breaks and unplug
- Health benefits: We prioritize our team’s health and wellbeing. We offer a competitive health, vision, and dental package along with an Employee Assistance Program (EAP), and a health and wellness spending account
- Stock options: Everyone has a chance to own a part of Procurify with our competitive stock program
- Financial wellbeing: We provide Wealthsimple programs and access to financial advisors to support our team’s diverse life goals
- Training and development: Personal and technical growth are things that we value, so we provide access to Pluralsight, Masterclass, and progressive career matrices
- Tech setup: We make sure our team is equipped with the right tools and tech to set them up for success from Day One
- Community initiatives: We have a strong commitment to giving back to our communities, including regular volunteer days, our Donate Your Day program, and education lunch and learns
- DEI initiatives: We run a diversity, equity, and inclusion roundtable monthly where we host guest speakers and tackle the topics that matter
- Referral program: It’s all about who you know. Our grand prize for our Referral Bonus Program is a bucket list vacation for two!
Company HQ
Downtown Vancouver, Vancouver, BC
Leadership
Chad Gaydos
(CEO)Previously a President at Total Expert, COO at Talkdesk, and COO and CRO at Skillsoft. They also spent over 18 years at SAP America as the COO of Regulated Industries.
Amy Wang
(CFO)Previously the CFO of Userful and a VP of Finance at Morgan Stanley. They also spent over 4 years at Solium as a Senior Financial Analyst and Assistant Controller.
Jeffrey Hardy
(CRO)Previously spent over 10 years at SAP in various roles, including Global Director of Strategic Markets & Programs and the Global Head of Strategic Sales.
Aman Mann
(Co-Founder & CSO)Co-Founded Procurify in 2012 and served as the CEO until 2025 when they moved to the role of CSO.
Eugene Dong
(Co-Founder & CTO)Co-Founded Procurify in 2013 and has served as the CTO since.
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