Regional Event & Sales Manager, Timeout
Time Out Markets New York
Office located in Union Square, NY
Global media and hospitality business
Be an early applicant
Global media and hospitality business
501-1000 employees
Be an early applicant
Office located in Union Square, NY
501-1000 employees
Company mission
To inspire people to have an amazing time in cities all over the globe.
Role
Who you are
- Ability to work as a core member of the team, stay organized, handle various projects at one time, lead others, delegate tasks where support is needed
- Ability to speak to guests fluently regarding the food, beverage, and overall concept
- Ability to demonstrate and impose upon service staff the ability to service guests with utmost of care, service and excellence, utilizing the highest standards of service techniques
- Senior level of Sales & Events Management experience within the hospitality industry
- Proven ability to manage a dynamic workload and meet deadlines in a fast-paced environment
- Proven sales experience with a strong track record in proactive sales, including business development, client acquisition, and strategic account management
- Exceptional organisation skills with a keen eye for detail, capable of managing multiple events and client requests simultaneously
- Excellent written and verbal communication skills, with ability to build rapport and influence at all levels
- Strong and creative problem-solving skillsProficient in Microsoft Office and experience with CRM systems
- Creative and entrepreneurial mindset with the ability to innovate and adapt
- Strong network within hospitality and events industry
- Demonstrated leadership skills and the ability to be a proactive ambassador for the company
- Either have experience at or want to dive headfirst into a fast-paced transformative company in pursuit of excellence
- Think globally
- Have excellent communication and relationship building skills
- Have a high sense of ownership, urgency and drive
What the job involves
- Reporting to: General Managers & VP Operations
- Our Regional Event & Sales Manager will be responsible for managing the Time Out Market Events and Event Sales through diverse events and market activations across our markets in New York - Union Square and Dumbo
- As a Regional Sales and Event Manager you'll play a key role in driving revenue and delivering exceptional event experiences
- Combining proactive and reactive sales, this role involves creating new business opportunities through networking and account management, building client relationships, and managing all enquiries surrounding events within the market
- You will also be responsible for end-to-end delivery of in-house events, from conceptualisation to execution, ensuring they are well planned, seamlessly executed, and leave a lasting impression on our guests
- Coordinate all administrative event details with clients from inquiry to close including negotiating, executing proposals, contracts, credit card authorization forms, processing payments and deposits, developing floor plans, post event follow-up and lost business reports
- Work with the chefs and operators of each concession stand to develop competitive, exciting and diverse event offerings
- Act as primary onsite contact to client at buy outs; must be able to monitor the progress of the event and deal with diversions and uncertainties immediately, and must be able to perform well under pressure
- Liaise with Time Out Digital teams to execute Marketing strategies and Creative Solutions for Event Sales
- Drive the growth of events by managing all incoming enquiries and converting them into revenue-generating events and activations
- Actively pursue new business opportunities through proactive sales activities such as networking, industry research, and partnering with external entertainment agencies, and local businesses
- Build strong, lasting relationships with clients, focusing on both acquisition and retention
- Ensure exceptional guest service and communication to meet client needs and exceed expectations
- Full ownership of in-house events, from ideation and planning through to flawless execution. This includes organising everything from seasonal parties to bespoke events, ensuring all details are managed effectively
- Regularly review sales performance, track revenue against targets, and adjust strategies accordingly. Monitor and analyse monthly reports and forecasts, and implement necessary action plans
- Work closely with all internal teams, including our kitchens, operations and GM and to ensure smooth event execution and excellent guest service
- Continuously generate new business through research into new industry sectors and ongoing relationships building with key suppliers and partners
- Keep up-to-date with industry trends, competitor activities, and guest preferences to inform sales strategies
- Review pricing and propose improvements based on competitive market research, ensuring the best offerings in the market
- Create and update sales strategies to support the group and event business, ensuring alignment with company goals and vision
- Prepare and present tailored proposals for bookings, and exclusive hires, ensuring all guest needs met and expectations are exceeded
- Manage event calls and email enquiries in a professional and timely manner
- Build and maintain an extensive database, keeping a detailed and accurate guest history of all relevant details for future events
- Host networking events, client lunches, and industry meetings to raise brand awareness and generate new leads
- Address guest complaints promptly and professionally, ensuring satisfactory resolutions to maintain high standards of service
- Be an ambassador for Time Out Market, representing the brand with pride in all settings
Our take
Originally founded in 1968, the aim of Time Out was to provide reliable information about cultural happenings through the form of a magazine. It was intended to be an 'insider's guide' and included details about art, film, concerts, theatres and more.
Since then its diversified to include food and restaurants, and has straddled both the travel and hospitality sectors. And to keep up with the times, it has transitioned to digital advertising and social media.
Its also received new equity investment through a 2016 IPO, and made big strategic moves from this. Part of this move included stopping the print publication and instead placing a greater emphasis on its digital content. Time Out's current CEO, Chris Ohlund, has said he would be leading the company into its 'next phase of global growth' which has so far included the announcement of a global video collaboration program amongst its digital innovations.
Steph
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Company HQ
Holborn, London, UK
Leadership
Chris Ohlund
(CEO)He has served as Non-Executive Director at Facile.it, Casa.it, Parcel2Go.com, and Residently. Subsequently was Founder and Chairman at International Retirement Solutions AG. Joined Time Out first as Executive Vice Chairman, and now serves as CEO.
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