Enterprise Onboarding Manager, Prove
$118-130k
+ Variable commission + Equity
Identity verification platform
Job no longer available
Identity verification platform
201-500 employees
Job no longer available
$118-130k
+ Variable commission + Equity
201-500 employees
Company mission
To enable a digital world where every consumer and company can transact with trust.
Role
Who you are
- As a seasoned professional with in-depth business area knowledge, you will work independently to solve difficult, sometimes complex problems using established policies, proactively interface with external parties
- Minimum 3 years of experience in customer onboarding, customer success or related field
- In-depth understanding of SaaS, Mobile, Rest APIs, Fraud/Identity and/or Authentication
- Technical writing and communication skills
- Demonstrated ability to manage a diverse group of stakeholders, from highly technical engineers to client-facing project managers and sales teams
- Proven collaborator skills with experience working with Product Managers
- Promote, maintain and enhance our cultural values of humility, passion, inclusion, and leadership
- Strong passion for learning about our products and markets through in-house and external training
- Experience in high-growth /pre-IPO Technology companies
- Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Prove we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles
What the job involves
- Reports To: Manager, CSM
- As an Onboarding Manager, you will engage directly with clients to understand their business goals, ensure their onboarding experience aligns with their objectives, and ensure clients are live and ramped with the product
- Engage with the customer upon contract execution, potentially during the negotiation phase
- Assume ownership of the customer experience from contract signing through the go-live and ramp-up periods
- Serve as the Quarterback for the implementation, collaborating with Implementation Managers (IMPs), Solutions Directors (SDs), Solutions Consultants (SCs), and other relevant teams
- Act as the liaison between technical implementation projects and business contacts/Account Managers (AM) during the implementation process. Be responsible for monitoring and communicating success metrics during the ramp period
- Escalate pertinent issues and communicate trends that are negatively impacting customers during their go-live phase
- Collaborate with the Sales Director (SD) to propose contractual solutions if the project encounters a stall
- Review performance results, enforce best practices, and facilitate the customer's successful adoption and utilization of the Prove platform
- If the initial forecast appears inaccurate or at risk, work with the Sales Director (SD) and Sales Leadership to develop a remediation plan and potentially update the forecast
- Execute a thorough hand-off to the Account Manager (AM), Customer Success Manager (CSM), or Technical Account Manager (TAM) team once the customer is prepared to transition to account management
Our take
Prove's identity-proving solutions allow businesses to enable their customers to prove their identities with just a phone. It is used by more than 1,000 global enterprises and 500 financial institutions, across multiple industries.
With more and more activity taking place online and via mobile devices, Prove offers companies speed and security while processing transactions. The identity verification space is buoyant, with many other companies providing services. But despite this competition, Prove has grown to be a leading and award-winning platform.
Prove's phone-centric tokenization and passive cryptographic solutions have had tremendous corporate momentum. The company has been named to Deloitte’s prestigious Technology Fast 500 list several times, and is well set to further its hold on the market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Oct 2023
$40m
LATE VC
Jun 2020
$100m
LATE VC
Total funding: $252.1m
Company benefits
- 401k Match
- Parental Leave Policy
- Stock Options
- Health benefits
- Wellbeing reimbursement
- Work From Home Opportunities
- Bonus Scheme
- Generous Vacation Time
Company HQ
NoMad, New York, NY
Leadership
Rodger Desai
(CEO)Studied at Harvard Business School after working as an Engineer for Exxon Mobil, General Electric, and Accenture, as well as co-founding several venture-backed startups.
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