Customer Success Manager, Orca Security
Ability to travel 30%
Complete cloud security and compliance platform
Job no longer available
Complete cloud security and compliance platform
201-500 employees
Job no longer available
Ability to travel 30%
201-500 employees
Company mission
Orca Security's mission is to simplify compliance and security for Azure, GCP, and AWS for clients.
Role
Who you are
- Bachelor’s degree or equivalent work experience
- 5+ years experience in customer success, account management, engagement management, or pre-sales roles related to driving positive customer outcomes and adoption
- 5+ years of experience working with Cloud Security, Cybersecurity, or SaaS products
- Ability to communicate, operate and communicate in various organizational levels both internally and externally
- Knowledge of modern Cloud Infrastructure providers such as AWS, Microsoft Azure, Google Cloud
- Knowledge of and experience working in the Cloud Security industry
- Familiarity with cloud technology and environments, along with the benefits and security challenges of working in the cloud
- Thrive in a fast pace, dynamic environment
- Excellent written, verbal communication skills, & problem-solving skills
- A passion for creating and maintaining relationships, while working in a tight-knit community culture
- Ability to manage competing priorities
- Passion for driving customer success that results in renewals, upside, and retention
- Experience with tools like Salesforce, ChurnZero, Gainsight and Slack
- Ability to travel 30%
What the job involves
- In this role, you will be responsible for partnering with Customers to meet their security objectives, adopt our solution, understand the value of their investment, and expand their product footprint
- Managing the entire Customer Journey for an assigned portfolio of Customers
- Partner with Customer Success Engineers to identify and drive customer objectives, operationalization, outcomes and value. Ensuring that technical enablement ties to customer goals and helps them achieve their own business KPIs
- Define and execute Customer Success Plans that drive both adoption and value
- Be a trusted advisor for customers, communicating upcoming product changes, enhancements, and serving as an internal voice of the customer
- Work with customer stakeholders, executive sponsors, and partners to drive business value and expansion. Build strong relationships within all levels of the organization from the practitioner level all the way up to the C-suite. Proactively reach out to other BUs and executives to expand Orca’s footprint
- Identify risks, manage escalations, and collaborate cross-functionally within Orca
- Lead Executive Business Reviews (EBRS) & Quarterly Business Review (QBRs)
- Own Customer renewal opportunities and partner with Account Executives on Customer Expansion opportunities
- Contribute to defining and bringing maturity Customer Success Playbooks, Journeys, and Best Practices
- Become proficient in CS and Sales tools required to perform the role: e.g. Salesforce, Clari, ChurnZero, Google Workspace, Slack, etc
- In your day to day with customers, you are the owner of the relationship, meaning that you understand your customer use cases, business outcomes, feature requests, escalation points, and key players at all times
Salary benchmarks
Our take
Orca Security offers security services for cloud-based services and infrastructure. The company builds patented SideScannning technology, which allows security managers to look into their cloud systems, identify vulnerabilities and ensure their most important data is protected.
Orca Security was founded back in 2019 by two ex-employees of established security provider Check Point. The Orca Security system is attractive to clients as it can be deployed and operating within minutes.
Recent cyberattacks on critical infrastructure and national systems have boosted interest in cybersecurity companies. Investors are hoping that platforms such as Orca Security can mitigate some of these threats. Spending on security is expected to surpass $150 billion, and there are plenty of other providers offering protection, including Check Point and Lightspin. However, in 2023 Orca Security became the first firm to integrate ChatGPT features into its alert automation network, exemplifying how the company continues to maintain an edge in the industry.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2021
$340m
SERIES C
Mar 2021
$210m
SERIES C
Total funding: $632m
Company benefits
- Work from home opportunities
Company HQ
Pearl District, Portland, OR
Leadership
Avi Shua
(Chief Innovation Officer & Co-Founder)Avi worked as a Software Developer in the IDF for 7 years before spending 11 years at Check Point Software Technologies. They co-founded Orca in 2018, serving since as CEO alongside a role at YL Ventures.
Gil Geron
(CEO & Co-Founder)Gil spent almost 11 years at Check Point Software Technologies having studied at the Hebrew University of Jerusalem. They co-founded Orca Security as CPO in 2018.
Liran Antebi
(Chief Architect & Co-Founder)Having started their career as a Pixel Software Developer, Liran worked as VP of R&D at StreamiX. They also spent 13 years at Check Point before co-founding Orca Security.
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