Senior Customer Success Manager, Obligo

• Bachelor’s degree or relevant coursework in Business, Technology, or a related field
• 5+ years in Customer Success at a B2B SaaS company. Bonus if experience within B2B2C and/or real estate industry
• Background in enterprise customer success and / or managing high value and high touch clients with multiple stakeholders
• Relationship builder - Ability to grow and maintain strong relationships with VP / C-Suite client contacts
• Communication - Clearly explain product features and value propositions to clients and provide internal teams with relevant updates
• Analytical - Interpret dashboards and spot patterns to identify appropriate next steps with customers
• Presentations - Confident presenting to a senior audience and leading a client conversation with a senior audience
• Proactive - Strong bias towards action and comfortable calling clients and driving outcomes
• Commercial - Used to carrying a revenue quota and able to drive outcomes for clients that also boost Obligo’s revenue
• Cross-functional - Experience in leading conversations with Product, Marketing and Operations teams to drive successful client results
• Ability to work in NYC office twice per week (Wednesdays and Thursdays)

• As a Senior Customer Success Manager, you will ensure customers achieve their desired outcomes supported by Obligo’s product, build strong relationships, drive product adoption, and maximize customer value and retention
• Serve as the primary point of contact for Obligo’s highest value customers, building and maintaining strong relationships with assigned customers
• Lead the execution of strategic cross-functional account plans designed to increase Obligo’s value to clients
• Actively seek and create additional opportunities for improving Obligo’s usage and expansion with clients’ portfolio
• Act as customer champion to communicate customer feedback and requirements to relevant internal teams to ensure the product continues to meet client needs

• Comprehensive health insurance that begins on day one with significant company contributions
• Bonus scheme & company stock options
• Generous PTO, Summer Fridays and work from anywhere policy
• Quarterly team kickoffs offsite, regular team dinners and outings
• 12 weeks of paid parental leave to take care of your new family
• Company laptop, remote office & cell phone bill reimbursement
• Commuter benefits

Total funding: $73m

Moving into a property usually requires a security deposit, and whilst this will be returned upon move-out if a property has not been damaged, this money is soon spent once again on a new move-in deposit. This ultimately makes this chunk of money inaccessible to both the landlord and the renter, raising the question as to whether there is a better alternative to security deposits.