Senior Customer Success Manager, Obligo
$110-125k
Plus bonus and equity
More information about location
2+ days a week in office
Flexible security deposit alternative for renting
Be an early applicant
Flexible security deposit alternative for renting
21-100 employees
Be an early applicant
$110-125k
Plus bonus and equity
More information about location
2+ days a week in office
21-100 employees
Company mission
To build trust between property owners and renters through financial technology.
Role
Who you are
- Bachelor’s degree or relevant coursework in Business, Technology, or a related field
- 5+ years in Customer Success at a B2B SaaS company. Bonus if experience within B2B2C and/or real estate industry
- Background in enterprise customer success and / or managing high value and high touch clients with multiple stakeholders
- Relationship builder - Ability to grow and maintain strong relationships with VP / C-Suite client contacts
- Communication - Clearly explain product features and value propositions to clients and provide internal teams with relevant updates
- Analytical - Interpret dashboards and spot patterns to identify appropriate next steps with customers
- Presentations - Confident presenting to a senior audience and leading a client conversation with a senior audience
- Proactive - Strong bias towards action and comfortable calling clients and driving outcomes
- Commercial - Used to carrying a revenue quota and able to drive outcomes for clients that also boost Obligo’s revenue
- Cross-functional - Experience in leading conversations with Product, Marketing and Operations teams to drive successful client results
- Ability to work in NYC office twice per week (Wednesdays and Thursdays)
What the job involves
- As a Senior Customer Success Manager, you will ensure customers achieve their desired outcomes supported by Obligo’s product, build strong relationships, drive product adoption, and maximize customer value and retention
- Serve as the primary point of contact for Obligo’s highest value customers, building and maintaining strong relationships with assigned customers
- Lead the execution of strategic cross-functional account plans designed to increase Obligo’s value to clients
- Actively seek and create additional opportunities for improving Obligo’s usage and expansion with clients’ portfolio
- Act as customer champion to communicate customer feedback and requirements to relevant internal teams to ensure the product continues to meet client needs
Our take
Moving into a property usually requires a security deposit, and whilst this will be returned upon move-out if a property has not been damaged, this money is soon spent once again on a new move-in deposit. This ultimately makes this chunk of money inaccessible to both the landlord and the renter, raising the question as to whether there is a better alternative to security deposits.
Obligo provides a flexible security deposit alternative for property renting, preventing renters from having to pay a security deposit up-front. Instead, the company provides a legal framework that only requires renters to pay when a damage charge has been submitted, with the company paying the landlord up-front whilst facilitating the renter to pay through interest-free instalments.
Landlords and renters already have choices for digital security deposit systems, but Obligo stands out by removing the necessity for up-front payments. The company has raised significant funding over the years, which supports expansion and the strengthening of partnerships.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2024
$17.5m
SERIES C
Nov 2021
$35m
SERIES B
Total funding: $73m
Company benefits
- Comprehensive health insurance that begins on day one with significant company contributions
- Bonus scheme & company stock options
- Generous PTO, Summer Fridays and work from anywhere policy
- Quarterly team kickoffs offsite, regular team dinners and outings
- 12 weeks of paid parental leave to take care of your new family
- Company laptop, remote office & cell phone bill reimbursement
- Commuter benefits
Company HQ
Midtown Manhattan, New York, NY
Leadership
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