Senior Deal Operations Specialist, Docker
$121.6-152k
+ Offers Equity
More information about location
App development platform
Open for applications
App development platform
501-1000 employees
Open for applications
$121.6-152k
+ Offers Equity
More information about location
501-1000 employees
Company mission
To increase the time developers spend on innovation, and decrease the time they spend on everything else.
Role
Who you are
- 7+ years of experience in Deal Desk & Revenue Operations
- Strong understanding of SaaS pricing models, contract structures, and revenue recognition principles
- Experience supporting cloud marketplace transactions (e.g., AWS, Azure, GCP) preferred
- Demonstrated ability to influence senior sales leadership and cross-functional stakeholders
- Strong analytical skills and experience working with CRM and CPQ systems
- Excellent communication, negotiation, and problem-solving skills
- Contract and legal acumen including understanding of commercial contract structures (MSAs, Order Forms, amendments), ability to interpret and negotiate standard terms
- Commercial judgment to balance customer requests against company policy and profitability, discern when to escalate vs resolve independently, and assess risk for non-standard deal terms
- Salesforce and CPQ proficiency including expert-level navigation, configuration, quoting, pricing logic, troubleshooting, and report building
- Negotiation and influence skills to push back professionally on unreasonable requests and influence sales, legal, and finance stakeholders toward optimal solutions
- Revenue operations and finance knowledge including revenue recognition principles, quote-to-cash processes, pricing and licensing models, and deal structuring for clean bookings
- Communication skills with clear written communication, ability to explain complex concepts simply, professional tone in difficult conversations, and active listening
- Problem-solving and critical thinking with analytical mindset to diagnose issues, creative solutions within constraints, and ability to work through ambiguity
- Attention to detail through meticulous contract and quote review, ability to spot inconsistencies, and quality control to prevent downstream issues
- Stakeholder management including managing expectations across functions, building credibility and trust, and navigating organizational dynamics with partnership mindset
- Ownership and accountability by taking responsibility for outcomes, following through without reminders, proactively identifying issues, and maintaining bias toward action
What the job involves
- The Senior Deal Operations Specialist is a crucial part of a high-performing team responsible for enabling efficient, accurate, and strategic deal execution across the sales organization. This role's main focus is Deal Desk Operations (driving deal strategy, pricing approvals, and contract redlines). During Month & Quarter end this role will support the Ready-to-Close process and provide quoting support)
- This team member ensures operational excellence while partnering cross-functionally with Sales, Finance, Legal, RevOps, and Marketplace teams to accelerate revenue and mitigate risk
- Operational Team Lead
- Help lead & coach the team on Deal Operations, Deal Desk functions, and best practices
- Drive a culture of accountability, continuous improvement, and customer-centric support
- Monitor team workload and capacity, ensuring balanced distribution of cases and
- Identifying opportunities to optimize workflows and eliminate bottlenecks
- Collaborate with cross-functional stakeholders (Sales, Legal, Finance, Product) to resolve systemic issues and improve handoffs between teams
- Lead initiatives to automate repetitive tasks and implement tools that enhance team productivity and reduce manual work
- Monitor deal cycle times, approval turnaround, and booking accuracy
- Order Operations Oversight
- Ensure accurate and timely quoting support for Sales, including complex pricing structures
- Maintain data integrity within CRM and quoting systems
- Identify and eliminate process bottlenecks to improve deal velocity
- During Month & Quarter end help with the Ready-to-Close (RTC) process to ensure deal accuracy, completeness, and policy compliance prior to booking
- Sr Deal Desk Functions
- Partner with Sales on deal structuring and strategy to optimize revenue, margin, and customer outcomes
- Review and approve pricing exceptions, non-standard terms, and discount structures in alignment with company policies
- Lead commercial risk assessment and escalation for complex or strategic deals
- Collaborate with Legal on contract redlines and negotiations to balance risk mitigation with deal acceleration
- Ensure pricing governance and approval workflows are consistently followed
- First 30 Days
- Goal: Build context, establish credibility, and support execution
- Key Accomplishments:
- Develop deep understanding of:
- Deal Desk workflows, approval matrices, and pricing policies
- CRM/CPQ systems, quoting processes, and contract structures
- Revenue recognition principles and quote-to-cash lifecycle
- Shadow and begin supporting:
- Deal reviews, pricing approvals, and contract redlines
- Month/quarter-end Ready-to-Close (RTC) processes
- Build cross-functional relationships with:
- Sales, Finance, Legal, RevOps, Marketplace teams
- Start contributing to:
- Basic deal structuring and quoting support
- Identifying early inefficiencies or friction points
- Demonstrate:
- Strong attention to detail in quote/contract review
- Responsiveness and reliability in deal support
- 60–90 Days
- Goal: Operate independently and begin driving improvements
- Independently manage:
- Complex deal reviews, pricing exceptions, and approvals
- Contract redlines in partnership with Legal
- Act as a trusted advisor to Sales on:
- Deal structuring and pricing strategy
- Discounting and non-standard terms
- Lead or co-lead:
- Commercial risk assessments for strategic deals
- Escalations with clear recommendations
- Improve operational efficiency by:
- Identifying bottlenecks in deal cycles and RTC process
- Proposing process improvements or quick wins
- Support team effectiveness:
- Help balance workload and mentor junior team members
- Reinforce best practices and policy adherence
- Begin tracking and analyzing:
- Deal cycle times, approval SLAs, and booking accuracy
- 6–12 Months
- Goal: Drive scalable impact, lead initiatives, and influence strategy
- Become a go-to expert in:
- Deal strategy, pricing governance, and contract negotiations
- SaaS and marketplace deal structures (AWS, Azure, GCP if applicable)
- Lead major initiatives:
- Automation of repetitive Deal Desk workflows
- Enhancements to CPQ/CRM processes and tools
- Improvements to RTC process and forecasting accuracy
- Drive measurable improvements in:
- Deal velocity (reduced cycle times)
- Approval turnaround times
- Booking accuracy and compliance
- Influence cross-functional strategy by:
- Partnering with Sales leadership on pricing frameworks
- Collaborating with Finance on margin optimization
- Working with Legal to streamline contract standards
- Establish scalable best practices:
- Standardize deal review processes and playbooks
- Improve pricing governance and approval consistency
- Mentor and coach:
- Coach team members on deal structuring and negotiation
- Help shape team culture around accountability and excellence
Our take
Docker supplies a hub and desktop solution to simplify the workflow of app development teams. Originally known for popularising the idea of containerising software, it saw itself outpaced by Kubernetes. However, the company has identified a problem with the growing complexity of containerisation, with some apps consisting of dozens or even hundreds of containers - which is what it now addresses.
Docker has had a difficult time in the recent past, with 2019 seeing it sell off its enterprise business, reduce its workforce by hundreds, and change its leadership team. As a well known brand and ecosystem for containerisation, however, it aims to lure developers back to its product as well as to take advantage of the growing global demand for app development.
Returning to focus on developers rather than large companies was certainly a gamble, but one that seems to have paid off. The company has returned to profitability and raised Series C funding in 2022, which is cited to fund hiring new talent, ramping up its business, and continuing to develop and refine its product. It's also embarked on a series of acquisitions to bolster its business, with speculation mounting about its possible sale in the near future.
Steph
Company Specialist at Welcome to the Jungle
Insights
47% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
Mar 2022
$105m
SERIES C
Mar 2021
$23m
SERIES B
Total funding: $498m
Company benefits
- 100% company paid medical premiums for employees and dependents
- Flexible Time Off Policy
- “Whaleness” Days — At least 1 company wide day off per month
- Employer Paid Holidays
- Generous Maternity and Parental Leave
- Home Office Set Up Budget
- Monthly Technology Stipend
- Training Allowances
- Life and Disability Insurance
- Retirement Plans
- Virtual and In-Person Social Events
- Docker Swag
- Quarterly Hackathons
- Virtual Coffee with Co-Workers
Company HQ
China Basin, San Francisco, CA
Leadership
Don Johnson
(CEO)Previously Executive Vice President of Infrastructure at Oracle, was a Principal Engineer at Amazon and a Lead Software Engineer at RealNetworks.
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