Account Manager Team Lead, Papaya Global
USA
Global workforce management and payroll platform
Open for applications
Global workforce management and payroll platform
501-1000 employees
Open for applications
501-1000 employees
Company mission
Papaya's mission is to automate companies' global payroll and accelerate success.
Role
Who you are
- Bachelor’s degree in Business, Marketing, or a related field
- 4+ years’ experience in a team lead or managerial role within account management or sales
- 5–7 years’ experience in client-facing roles such as Account Management or Customer Success, preferably in B2B tech, HRIS, payroll, or fintech environments
- Proven ability to build and nurture client relationships across mid to strategic levels
- Strong leadership, coaching, and motivational skills
- Exceptional interpersonal, negotiation, and communication skills
- Proficiency in CRM platforms (e.g., Salesforce) and project management tools
- Analytical mindset with strong problem-solving abilities
- Comfortable working cross-functionally in a fast-paced, global organization
- Deep customer orientation and passion for delivering exceptional service
What the job involves
- As a Team Lead, you’ll be a key leader in nurturing and expanding strategic-level client relationships
- You will oversee a regional account management team, drive revenue opportunities through upselling and cross-selling, and ensure world-class service delivery
- You’ll collaborate closely with internal departments and executive stakeholders to ensure client success, retention, and growth
- Lead & Mentor: Manage, inspire, and develop a high-performing regional Account Management team, providing coaching and support to help team members meet and exceed goals
- Client Relationship Management: Build and maintain strong partnerships with key strategic clients by understanding their business needs, goals, and challenges. Act as a senior escalation point to resolve issues and ensure satisfaction
- Revenue Growth: Identify upselling and cross-selling opportunities across existing accounts. Collaborate with internal teams to craft and implement solutions and contractual amendments
- Strategic Partnership Building: Conduct regular partnership reviews and strategic check-ins with clients to align Papaya’s solutions with their evolving workforce strategies
- Service Excellence: Ensure delivery meets SLAs and client expectations through proactive management, issue resolution, and continuous service optimization
- Cross-functional Collaboration: Work closely with Legal, Operations, Customer Care, Payments, Finance, and other teams to provide seamless client experiences
- RFP & Proposal Support: Collaborate on RFPs/RFIs with Sales and leadership, contribute to compelling proposals, and participate in client presentations and interviews
- Team & Performance Metrics: Track and report on team KPIs, ensuring alignment with organizational goals and taking corrective actions when necessary
- Process Optimization: Utilize internal playbooks, CRM tools, and feedback mechanisms to improve account strategies and drive operational excellence
Our take
Papaya Global provides remote HR services such as cloud-based payroll and job boards to help support companies with international workforces. The company also uses its cloud-based technology to provide solutions to the complexity of international financial compliance and workplace regulations.
Remote working opportunities have resulted in many workforces becoming globalized, with companies hiring staff outside of their home country. This results in complex challenges regarding human resource infrastructure. Papaya Global offers a single service that allows companies to consolidate and streamline payroll and keep track of their global employees.
The unicorn company has seen considerable success, as its flexible and scalable, platform grew massively as the industry saw an increased demand for remote workforce management services. Its partnership with Mesh Payments completely eliminates the need for employees to cover their business expenses upfront and its acquisition of Azimo, has enabled Papaya to expand its platform globally and further expand the services it provides (such as its recently launched its fully automated, embedded payments platform, Papaya Global Payroll Payments.)
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Sep 2021
$250m
SERIES D
Mar 2021
$100m
SERIES C
Total funding: $439.5m
Company benefits
- Paternity / Maternity Leave - 10 fully paid days
- Birthday Off and a $75 gift
- Second language courses paid for
- $7,000 bonus after three full years at the company
- 20 days PTO
- Gym on-site or $550 annual reimbursement for gym membership / other fitness activities
- Monthly allowance for meal vouchers
- Mac or PC
- Yearly budget per region for local community impact initiatives
- $75 per month for remote work allowances
- $500 budget for online courses, classes, seminars, or other developmental activities
- Annual company offsite
Company HQ
Theater District, New York, NY
Leadership
Eynat Guez
(CEO)Previous experience as an HR & Operations Manager at LR GROUP, and Project Manager at Cellcom Guinée. Became CEO of Relocation Source for 7 years, and then was CEO of Expert Source.
Ofer Herman
(CTO)Previous Senior Director of Engineering at Phoenix Technologies, and VP of Research & Development at GooMe Interactive. Co-founded Vidmind as the VP of R&D and became CTO after 3 years.
Ruben Drong
(Chief Innovation Officer)Co-founded AASL, and then co-founded and was CEO of MRD-IT solutions and SafelyGuard.
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