Program Manager, Stripe

• We are looking for a self-starter who has demonstrated success dealing with ambiguous global-scale programs, with multi-layered stakeholder management and significant cross-functional team engagement
• The ideal candidate will: (1) have worked in a hypergrowth technology/GTM org or comes from a strategic consulting background
• (2) has superior communication skills to work across senior stakeholders across different functions
• (3) thrives when solving complex problems with limited oversight
• 6+ years of experience in strategy & operations, product strategy, product management, or similar roles at technology companies
• Experience working in highly cross-functional settings, and in a role that spans strategy, analysis, and operations in a fast-paced environment
• Interest in data analytics with some experience navigating large data sets and/or SQL
• Strong program management skills with experience managing end-to-end execution of projects/programs that have transformed their company’s operations and delivered quantifiable business impact
• Excellent written and verbal communication with the the ability to speak to leaders across different teams, such as partnerships, product, engineering, and sales
• Demonstrated ability to thrive in influence without authority environments
• An ability to execute with minimal guidance, and in contexts with a high degree of ambiguity
• Critical thinking and first-principles thinking (e.g., ability to question how we are working rather than simply executing), and the ability to zoom out to the most important questions
• Experience facilitating large meetings with a strong focus on goals and outcomes

Desirable

• The Renewals Programs Manager will partner with the Global Head of Renewals, Head of Global CS and Product Sales, global sales leaders, Sales Strategy & Operations, Customer Success and internal partners to define, manage and execute programs to retain and expand user revenue
• Establish an overarching program model to support the growth of the renewals business, including feedback loops and iteration
• Develop strong collaborative relationships with key stakeholders across Stripe levels and functions
• Develop global policies and governance to ensure consistency, gaps, and actions for the renewals business
• Create and operationalize key programs including around adoption, product attach, pricing constructs
• Rigorously focus on continuous improvements in progress and programs that drive renewals performance
• Regularly review external trends and approaches to drive optimal renewals outcomes; driving strong renewals plays