Account Manager, 12Twenty

• If you are a self-motivated leader with a strong sales and customer success mindset, excellent communication skills, and a passion for building both people and partnerships, we’d love to hear from you
• 5–8 years of experience in account management, sales, or customer success
• Proven track record of retention, expansion, and team leadership
• Experience managing or mentoring reps in a team lead or manager capacity
• Strong forecasting, pipeline management, and performance coaching skills
• Excellent communication and cross-functional collaboration skills
• Bachelors degree

Desirable

• 12twenty is seeking a Team Lead to manage and develop a team of Account Managers. This role is focused on team leadership, forecasting, and driving performance across retention and expansion
• Lead, coach, and develop a small pod of Account Managers
• Provide ongoing deal coaching, pipeline inspection, and performance feedback
• Drive a culture of accountability, ownership, and continuous improvement
• Support reps in managing strategic and enterprise-level accounts
• Act as an escalation point for complex customer situations
• Own forecast accuracy and pipeline health for your pod
• Ensure consistent execution of deal strategy, pipeline management, and closing discipline
• Identify risks and proactively drive actions to hit team targets
• Partner with Sales, Product, and CS leadership to improve customer journey and revenue outcomes
• Identify and implement process improvements and scalable playbooks
• Ensure alignment across teams to support consistent customer experience