Head of Central Operations, Reddit
$232-350k
+ Restricted stock units
Online platform for thoughts, experiences and discussions
Be an early applicant
Online platform for thoughts, experiences and discussions
1001+ employees
Be an early applicant
$232-350k
+ Restricted stock units
1001+ employees
Company mission
Reddit's mission is to bring community and belonging to everyone.
Role
Who you are
- 5+ years in executive leadership, managing Directors and/or Senior Managers
- 10+ years of experience in Sales and Business Operations, with a track record of driving operational efficiencies and scaling teams
- Proven experience building and leading large international teams (30+ FTEs) across multiple regions
- Extensive expertise in managing large outsourcing operations (250+ vendors), both onshore and offshore, for customer support and sales enablement services
- Demonstrated ability to lead through change, navigate adversity, and design scalable solutions for high-growth organizations
What the job involves
- The Customer Success and Automation (Central Operations) organization is responsible for providing customer-facing teams with the tools, systems, and operational support they need to maximize value from Reddit Ads
- This leader will drive efficiencies, optimize sales enablement, and scale strategic programs to support Reddit’s continued growth
- Lead a team of Directors and Senior Managers overseeing Reddit’s customer success initiatives, sales systems, and operational efficiency programs
- Manage large-scale outsourcing operations across India and Europe to support customer success and sales enablement
- Drive strategic initiatives that improve sales team effectiveness, increasing time spent with clients and enhancing revenue forecasting
- Develop and execute a three-year vision and strategy for scaling customer success operations and automation
- Optimize sales tools and system integrations to improve data accuracy, streamline reporting (e.g., real-time delivery tracking), and reduce administrative overhead (e.g., billing efficiency)
- Lead the annual planning process, collaborating with cross-functional teams to align on company-wide goals and inform the roadmap for tools and product development
Our take
Reddit is a website that facilitates thousands of message board communities, known as subreddits, with an aim to promote authentic human connection. There are more than 100,000 communities on Reddit, covering everything, from food, entertainment, sports, and books, to more niche topics that cater for very specific audiences.
The simple platform is used by more than 52 million people a day and attracts over 50 billion monthly views. While these are impressive numbers, they do pale in comparison with social media giants Facebook and Twitter, however, Reddit distinguishes itself by providing easy-to-find communities for a truly endless range of topics.
Reddit makes money through advertising as well as offering a premium ad-free membership plan. The company has enjoyed continuous user & revenue growth, acquisitions by Conde Nast in 2006 and Advance in 2011, and plans to launch an IPO bid in 2024.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
57% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Aug 2021
$410m
SERIES F
Feb 2021
$250m
SERIES E
Total funding: $1.2bn
Company benefits
- Paid volunteer time off
- 4+ months paid parental leave
- Personal and professional development stipend
- Work from home opportunities
- Health insurance
Company HQ
SoMa, San Francisco, CA
Leadership
Steve Huffman
(CEO)After co-founding Reddit in 2005, they stepped away from the company to co-found Hipmunk, where they were the CTO. They returned to Reddit in 2015, and have been the CEO since.
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