Senior Cloud Technical Account Manager, Redis

West Coast

$85.5-169k

Salary range for candidates in New York, California, Washington, Colorado, and Rhode Island, dependent on location

AWS

GCP

JavaScript

Python

Java

Redis

Linux

Mid level

San Francisco Bay Area

Remote from US

Travel will be required

Real-time cloud-based data platform

Job no longer available

Real-time cloud-based data platform

501-1000 employees

B2BData storageAnalyticsCloud Computing

Job no longer available

$85.5-169k

Salary range for candidates in New York, California, Washington, Colorado, and Rhode Island, dependent on location

AWS

GCP

JavaScript

Python

Java

Redis

Linux

Mid level

San Francisco Bay Area

Remote from US

Travel will be required

501-1000 employees

B2BData storageAnalyticsCloud Computing

Company mission

To give innovators and entrepreneurs the data insights to achieve their business goals.

Job

Company

Role

Who you are

3+ years of experience in pre/post sales engineering (ideally database engineering)
Hands-on experience with server-side software development and Linux
Practical hands-on experience with AWS and/or GCP
Experience in proactively growing customer relationships within an account while expanding their understanding of the customer’s business
Strong technical skills with which to assess and address the customers’ needs and challenges
Strong verbal and written communication, organization, multitasking, and time management skills
A Bachelor degree from a University is a must—preferably in Computer Science

Desirable

Demonstrable proficiency with at least one programming language (Java, C#, Python, Javascript)
Experience with NoSQL databases or distributed caches

What the job involves

As a Technical Account Manager, you will be the technical liaison for our customers, serving as the subject matter expert on all-things-technical regarding the Redis platform
The successful candidate will be a technically savvy multi-tasker with a “can do” attitude, a love for challenges and a sales-oriented mind. Above all, a focus on world-class client service is key
If you are level headed, comfortable in a fast-paced, ever-evolving environment, and truly service oriented with a willingness to go the extra mile to support clients, then this is the right challenge for you
Support the post-sales process by understanding the clients’ needs, Redis technological platform, and how to build bridges between them
Develop a strong working relationship with clients and become their trusted advisor
Drive the technical aspects of clients’ revenue performance optimization process
Serve as the technical and product expert for the clients in all matters
Identify and upsell new revenue-driving opportunities by evangelizing new and existing products and services
Onboard new customers to help them start their journey with Redis technological platform
Provide Enhanced Enterprise Support and be the liaison between the technical support and the customer on any support issues
Collaborate with people across Redis internationally to initiate and drive new processes that streamline product delivery
Willingness to travel quarterly to visit customers

Our take

Businesses have increasingly been taking advantage of AI systems to process the vast amont of data they hold and produce, but the rapidity and sheer volume of AI data requests puts a significant load on company infrastructure. Redis, a database-as-a-service provider, exists to ease this strain, managing databases for business-critical applications with its cloud-based data platform.

This isn't a new industry and Redis faces competition from mainstays of the sector such as Oracle and Microsoft. However Redis stands out with its speed, cutting the database response time to less than a millisecond, easily outstripping its competitors. Founded in 2011, it is now the most popular database on AWS and is used by around 25% of professional developers. It counts Microsoft, Plaid, FedEx and many other enterprise companies as customers.

Redis plans to expand into emerging markets and sees the adoption of cloud-native systems by the world's biggest companies as inevitable. It has forged partnerships with Amazon and Google and is growing through acquisition, for instance in its 2022 purchase of RESP.app which served part of its growing ecosystem.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

24% female employees

13% employee growth in 12 months

Glassdoor (4.4)

Company

Funding (last 2 of 9 rounds)

Apr 2021

$110m

SERIES G

Aug 2020

$100m

SERIES F

Total funding: $357.3m

Company benefits

Unlimited time off to promote a healthy work-life balance
H/D/V coverage along with 401K, FSA, and Commuter Benefits
Frequent team celebrations and recreation events
Lunch stipends
Home internet reimbursement
Yearly health and wellness budget for a healthy mind and body
Learning and development opportunities
Ability to influence a high-performance company on its way to IPO

Company HQ

Mountain View, CA

Leadership

Yiftach Shoolman

(President)

They were the founder, president and CTO of Crescendo Networks (acquired by F5), the vice president of software development at Native Networks (acquired by Alcatel) and part of the founding team at ECI Telecom broadband division.

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