Senior Frontend Engineer, Superchat
More information about location
3 days a week in office (Prenzlauer Berg, Berlin)
Omnichannel customer communications for SMEs
Be an early applicant
Omnichannel customer communications for SMEs
21-100 employees
Be an early applicant
More information about location
3 days a week in office (Prenzlauer Berg, Berlin)
21-100 employees
Company mission
Superchat's mission is to digitalise communication for SMEs across Europe.
Role
Who you are
- You have 2+ years of experience in frontend development with TypeScript and React, Vue, Svelte or a similar framework
- You have built and maintained mid-to-large-scale web applications and are highly proficient in HTML, CSS and modern web development best practices
- You have advanced proficiency in TypeScript, including familiarity with utility types (Pick, Omit, Partial, Record), generics, conditional types, and type inference patterns to build robust, type-safe applications
- You have a strong eye for UX/UI and can translate designs into intuitive, user-friendly interfaces
- You are professionally fluent in written and spoken English
- At Superchat, we're looking for people with passion, grit, and integrity. You're encouraged to apply, even if your experience doesn't precisely match the job description. Your skills and passion will stand out - and set you apart - especially if your career has taken some extraordinary twists and turns. At Superchat, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us!
What the job involves
- You develop and implement new features for our web applications and packages
- You maintain, optimize, and improve our existing codebase
- You work closely with backend engineers and designers to create seamless user experiences
- You take full ownership of features from implementation to deployment
- You bring in your own ideas to shape and enhance our product
- Tech stack:
- Typescript / React / NextJS / React-Query / Storybook / TailwindCSS for our web application
- GitHub Actions for CI/CD
- Linear (project management)
- LaunchDarkly (feature flagging)
- Doppler (secret management)
- DataDog / Sentry / BetterUptime to monitor our services
- Typescript and React Native for our mobile application
- Kotlin with the Quarkus for our backend
- AWS: RDS with Postgres, S3, SQS, SNS, SES, Lambda, Cloudfront, Opensearch
Our take
Superchat helps businesses streamline their customer communications by combining all the relevant and high-usage chat methods (Including WhatsApp, email, and SMS) into a single channel. On the one end, it means customers have a convenient and centralised selection of options, and on the other, customer service representatives can keep track of all conversations from a single hub. Superchat is focused expressly on small and medium-sized enterprises, who have been especially feeling the need for productivity tools like this over recent years.
Poor customer service is an increasingly unaffordable misstep, especially in the European market where Superchat operates - the vast majority of customers will quit a transaction if it’s going badly, and billions are lost each year over this problem. With the backdrop already unforgiving, SMEs can’t afford to slip further behind, so appetite for Superchat’s product is strong.
It may play well for Superchat if it chooses to further expand its operations, too - reports suggest that the future of good customer service lies in speed and efficiency, and an omnichannel communications hub is an elegant way of getting there.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jan 2022
$15.9m
EARLY VC
Jan 2021
$3.3m
SEED
Total funding: $19.8m
Company benefits
- Competitive compensation package that includes salary, benefits, and stock options of Superchat. We want everybody to be a true owner in Superchat
- 26 days of paid vacation + 2 days off for Christmas and New Year's Eve (because we love what we do, but we also love vacation!)
- Regular company and team events like pizza & bear evenings, sport activities, Christmas parties, and more!
- Annual personal development budget of €500 for conferences, courses, books, career coach, etc
- An inclusive and exciting start-up environment culture that offers accelerated career and personal growth
- Beautiful office in the heart of Berlin (Hackescher Markt) equipped with ergonomic chairs, height adjustable desks, free snacks, beverages and overall good vibes
Company HQ
Mitte, Berlin, Germany
Leadership
Mika Hally
(Co-Founder)Previously a Co-founder at Unicorn and Keeet, with a prior background in Product Ownership and Marketing / Communications.
Yilmaz Köknar
(CEO & Co-Founder)Has previous experience in Product Management from time spent at the Digital Product School, subsequent to which he co-founded Unicorn.
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