Senior Program Manager, Grow Therapy
Workforce Management
$116-143k
Salary dependent on location
Tech-enabled mental health group
Open for applications
Tech-enabled mental health group
1001+ employees
Open for applications
$116-143k
Salary dependent on location
1001+ employees
Company mission
To fundamentally transform mental healthcare accessibility.
Role
Who you are
- You’re a natural cross-functional influencer, able to tell compelling stories through data
- You’re equally comfortable rolling up your sleeves to build models as you are stepping back to identify & communicate broader trends that influence strategic direction
- Proven experience in workforce management or capacity planning, ideally within customer support environments that leverage both FTE and BPO labor models
- Strong command of support operations metrics (AHT, SLA, occupancy, shrinkage, etc.) and how to influence them through strategic planning
- Advanced proficiency with data tools and modeling (Excel/Sheets, SQL, BI dashboards) and workforce management platforms
- Strategic thinking combined with strong executional rigor—you’re energized by solving big problems with analytical structure and clear ownership
- High comfort operating autonomously in a fast-moving, ambiguous startup environment
- Excitement about scaling the WFM function as the business grows
What the job involves
- As the Senior Program Manager – Workforce Management, you will be the architect of our capacity planning, staffing optimization, and workforce strategy for Customer Operations
- This role will be instrumental in ensuring we have the right resources, at the right time and cost, to deliver exceptional experiences to our clients and providers
- You'll lead the design and implementation of workforce forecasting models, capacity plans, and cross-functional planning processes across internal teams and BPO partners
- This is a high-ownership, high-visibility IC role reporting directly to our VP of Customer Operations
- Build and maintain capacity models that drive optimal staffing levels across all communication channels and support tiers
- Develop short- and long-term headcount forecasts grounded in historical performance, growth projections, and strategic initiatives
- Collaborate with Finance to develop and manage FTE headcount and BPO budgets, ensuring financial accuracy and accountability
- Design and implement scalable infrastructure and governance frameworks to enable more robust, data-driven performance management across both internal and BPO support teams
- Act as the internal subject matter expert and administrator for our support scheduling tool (currently Assembled); proactively identify opportunities to experiment with AI-driven tools or methodologies to improve forecasting accuracy, scheduling precision, and operational excellence
- Partner with Support Leaders, Strategy, and Ops teams to translate staffing insights into workflows, reporting, and resourcing plans that scale with business demand
- Proactively identify gaps, risks, or inefficiencies in workforce plans—and drive solutions cross-functionally
- Transform complex analyses into clear, decision-ready insights
Application process
- Note: Please upload your resume in PDF format
- We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications
- Final hiring decisions are made by our human recruitment team, and no automated system makes the ultimate decision regarding hiring
Our take
Mental health issues affect about 20% of Americans, so there’s an immense need for qualified mental healthcare in the US. However the vast majority of therapists don’t accept insurance due to the prohibitive administrative workload involved. This leaves therapy out of reach for many Americans. So it’s no surprise that the Grow Therapy platform has seen skyrocketing popularity since it was founded in 2020.
Grow Therapy helps therapists open their own in-network practices, providing the technology, support, and resources to tackle the extra operational workload that would allow them to take insurance. It’s live across a number of states, and works in partnership with all the major insurance payers including Humana, Aetna and Cigna.
The company is competing with larger rivals like Alma and Quartet Health, but this should be a big enough market for several major participants. Grow has secured good funding which supports the launch of its enhanced measurement-informed care system, which will help improve the care experience for clients and providers and make value-based behavioral care accessible for more patients.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
208% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2024
$88m
SERIES C
Sep 2022
$45m
SERIES B
Total funding: $148m
Company benefits
- Winter break: Unlimited PTO and a week off in December to recharge
- Wellness stipend: $300 to spend on things that helps you take care of yourself
- Mental health break: Take 2 hours every week to journal, exercise, or sleep in
- Learning stipend: $500 to spend on things that helps you grow in your career
- Meals on us: Lunch and dinner in office to fuel your body and your mind
- Remote office setup: $1000 stipend for remote employees to equip your home office
Company HQ
Midtown Manhattan, New York, NY
Leadership
Jake Cooper
(Co-Founder & CEO)Previously CFO at Campus Enterprises, before moving into investment at Apollo Global Management and then Blackstone.
Alan Ni
(Co-Founder & CTO)Worked as a product manager at Google, HVF Labs, and then Stripe.
Manoj Kanagaraj
(Co-Founder & CSO)Was a Venture Fellow at Harvard Innovation Labs (Harvard University).
Share this job
View 12 more jobs at Grow Therapy