Senior Product Strategy & Operations Manager, Canary Technologies
$140-180k
OTE
Providing hospitality technology
Be an early applicant
Providing hospitality technology
101-200 employees
Be an early applicant
$140-180k
OTE
101-200 employees
Company mission
To help hoteliers thrive through innovative software solutions.
Role
Who you are
- If you love building systems that make teams smarter and faster, and you want direct influence on how a high-growth company operates, this is your role
- 5+ years in product operations, strategy & operations, analytics, or a related role, ideally in B2B SaaS or technology
- SQL skills and hands-on experience with BI and analytics tools (Looker, Tableau, Omni, or similar) to build dashboards and data models
- Track record of owning KPI frameworks, building reporting cadences, and driving data-informed decisions across multiple stakeholders
- Strong operator with excellent program management skills, bias for action, and ability to drive complex initiatives from strategy through execution
- Excellent written and verbal communication. Able to present complex analyses to non-technical audiences and build buy-in for operational changes
- Comfortable working across functions (Product, CS, Sales, Marketing) in a fast-paced, high-growth environment with evolving priorities
- Bonus: Experience in hospitality tech, enterprise SaaS with strategic accounts, or building product analytics at a growth-stage company
What the job involves
- Canary Technologies is scaling rapidly in the US, and the Product Strategy & Operations team needs a hands-on strategic operator to own the analytics infrastructure, operating rhythms, and cross-functional processes that keep the business running and growing
- As the Senior Product Strategy & Operations Manager, you will be the connective tissue between Product, Customer Success, Sales, and Data Engineering teams, turning messy data into trusted KPIs, building scalable reporting that leadership relies on, and driving the operational cadences that make the entire company run smoothly
- This role partners deeply with every pod in the product org
- Own Canary's US analytics infrastructure: audit and improve data pipelines, dashboards, and reporting to ensure accuracy, freshness, and trust across Product, CS, and GTM stakeholders
- Build and maintain executive-ready dashboards and KPI frameworks that drive weekly business reviews, OKR tracking, and board-level reporting
- Lead operational cadences that connect product execution to business outcomes: sprint reviews, launch readiness, post-mortems, and cross-pod planning
- Collaborate with Product Leads and PMs to instrument new features, define success metrics, and deliver launch reporting that informs iteration
- Quantify operational improvements and communicate impact clearly to leadership. Build measurement frameworks that become organizational standards
- Inform product strategy and roadmap prioritization through data-driven analysis, competitive intelligence, and customer insights that sharpen the team's bets
- Shape cross-functional planning processes (quarterly OKR setting, monthly business reviews, annual planning) that translate strategy into measurable team commitments
- Identify systemic inefficiencies across product operations and propose scalable solutions, whether through tooling, process design, or automation
Our take
Embracing the modern era, Canary Technologies is dedicated to revolutionising the hotel industry through digital transformation. Pioneering the field with its mobile web-based Guest Management System and Digital Authorisation solutions, Canary aims to rid hotels of outdated technology, enhancing revenue streams by boosting staff productivity and delivering superior guest experiences.
Co-founders Harman and SJ, childhood friends turned business partners, bring a unique blend of expertise to the table, drawing from their extensive background in both hospitality and technology sectors. With the industry already on an upward trajectory, the post-pandemic landscape has further fueled the demand for their solutions, particularly their contactless check-in and checkout offerings.
Despite competition in the sector, Canary has secured significant funding led by Insight Partners, enabling rapid expansion and talent acquisition to meet the burgeoning demand for its innovative solutions.
Freddie
Company Specialist at Welcome to the Jungle
Insights
59% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jun 2025
$80m
SERIES D
Jun 2024
$50m
SERIES C
Total funding: $175.2m
Company benefits
- Our health insurance has you covered on day 1
- Flexible working hours
- Training and career development
- Regular team building events
- A travel stipend for when you stay at Canary hotels
- Internal promotions from within the team
- Kitchen stocked with fruit, snacks, coffee, and more
- We're a diverse and global team
Company HQ
SoMa, San Francisco, CA
Leadership
Harman Singh Narula
(Co-Founder & CEO)Previously founded a custom printed apparel company, The Shirt Guys, LLC. Worked in strategy for Citigroup and Starwood Hotels & Resorts Worldwide, Inc, and as a Management Consultant for Bain & Company.
Satjot "SJ" Sawhney
(Co-Founder & President)Previously co-founded Mobibolt, Inc and Tapfame before serving as Head of Product at the hospitality technology startup, Stayful.
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