Associate Account Manager, Coinbase

• To achieve our mission, we’re seeking a very specific candidate
• We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system
• We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up
• We want someone who will run towards, not away from, solving the company’s hardest problems
• Exceptional verbal and written communication skills with a focus on influencing outcomes
• Ability to foster trusted and lasting relationships with clients and internal stakeholders to deliver results
• Understanding of risks across key functions and workflow to identify issues and concerns
• Organized and independent working style to enable you to manage your book of clients effectively

Desirable

• At Coinbase, our mission is to increase economic freedom in the world
• As an Institutional Account Manager, you’ll join a dynamic, collaborative team of passionate professionals whose performance is critical to Coinbase achieving its mission
• You will serve as a subject matter expert for Coinbase’s institutional suite of products, providing world-class service and support to our most valued institutional clients
• Diligent, customer focused, and with a bias towards action, you will play a crucial role in the success of the Sales, Trading and Prime organization as we help build the crypto economy
• As an Associate Account Manager, you will be responsible for supporting some of Coinbase Institutional’s highest priority client and working on initiatives to deliver excellent client experience
• You will partner with Senior Account Managers and Management to help support large and complex relationships across client segments including market makers, wholesale, asset managers and corporates
• Understand complex, multi-product client workflows and strategies to ensure that our institutional clients are integrated appropriately and using our product suite efficiently with a focus on trading and custody across the Exchange and Prime
• This role will involve you working closely with cross functional partners including Sales, Trading, Legal, Compliance and Operations to onboard clients to ensure are supported across our product suite
• You’ll provide a best in class experience for our clients through effective stakeholder management, conclusive prioritization and efficient execution across initiatives
• You’ll manage client escalations in a timely and effective manner with clear communication to AM Leadership when appropriate and root cause analysis
• Understand complex, multi-product client workflows and strategies to ensure that our institutional clients are integrated appropriately and using our product suite efficiently
• Effectively triage, manage and prioritize incoming client requests. Handle requests through to resolution with limited support, including delegating across teams of subject matter specialists
• Facilitate prospect and client demo calls, serving as subject matter specialist on product features in partnership in partnership with Sales coverage
• Distill client feedback to internal teams including Operations, Engineering and Product when surfacing bugs, incidents or general product requests and feedback