Staff Technical Program Manager, Airbnb
Reliability & Observability
$194-242k
This role may also be eligible for bonus and equity
Community marketplace for holiday accomodation
Be an early applicant
Community marketplace for holiday accomodation
1001+ employees
Be an early applicant
$194-242k
This role may also be eligible for bonus and equity
1001+ employees
Company mission
To create a world where anyone can belong anywhere.
Role
Who you are
- We are looking for a candidate with a robust technical background who deeply understands the problem space, drives requirements, and leverages their AI/ML expertise to resolve strategic challenges that align with Airbnb’s larger goals
- At least 10 years of work experience, with at least 8 years as a TPM or relevant experience
- Demonstrated ability to work through ambiguity to detailed solutions. You can take a vague problem, crisply frame the challenge, identify a path forward, and drive an initiative over the finish-line
- Self-motivated, proactive and proven ability to adapt well and work with teams having different operating cadences
- Sound business judgment, a proven ability to influence others, strong analytical skills, and a track record of taking ownership, leading data driven analyses, and influencing results
- Experience with ML models, LLMs, LRMs, feature development, model testing and resource management to support the development of AI-powered product experiences
- Familiar with A/B testing, incremental delivery and deployment
- Ability to ramp up quickly and learn new technologies with minimal lag time
- Excellent written and oral business communication and people skills, with the ability to influence stakeholders
What the job involves
- Airbnb’s mission is to create a world where people can Belong Anywhere
- As we grow to achieve that mission, we’re looking to add a technical, hands-on, and mission-driven Technical Program Manager (TPM) for the Infrastructure team
- This person will partner with our engineering & product teams to build/enhance data-driven decision making across multiple areas in Airbnb
- They will partner closely with senior ICs and engineering directors across Airbnb on processes, strategy and execution
- To help us achieve our mission, we are seeking a technical, hands-on, and mission-driven Staff Technical Program Manager (TPM) to lead Reliability & Observability initiatives
- In this role, you will collaborate closely with Machine Learning (ML) engineers, infrastructure engineers, and product managers across Airbnb to develop holistic solutions that ensure the Airbnb platform is robust, highly available, and transparent in its operations
- The Reliability & Observability team enables safe, resilient, and transparent operation of critical systems powering Airbnb
- This team creates and maintains the frameworks and platforms for proactive monitoring, alerting, logging, tracing, and incident management, helping teams across Airbnb maintain service health and quickly remediate issues
- You will play a crucial role in tackling projects that power search and recommendations across the entire Airbnb platform—directly influencing how guests and hosts connect in meaningful ways. Success in this role requires a strong sense of ownership, coupled with the ability to think critically and strategically while managing relationships with cross-functional stakeholders
- Shape and influence the technical direction of projects, ensuring we meet stakeholder needs while maintaining high-quality standards. Rapidly prototype and validate project ideas through iterative development cycles, adapting as necessary based on insights and data
- Balance broad, outcome-driven thinking with attention to critical details, exercising sound judgment to prioritize where deep focus is necessary to ensure successful execution
- Define and secure stakeholder alignment on clear, measurable success criteria to accelerate AI initiatives. Regularly assess risks and opportunities, and devise proactive mitigation strategies to maintain momentum and project success
- Maintain transparent and effective communication channels to keep stakeholders informed of progress, developments, and challenges
- Expertly present outcomes and updates to senior leadership, clearly and comprehensively articulating trade-offs, risks, and emerging opportunities
Our take
When Airbnb was originally founded, the product helped customers book air mattresses on people's apartment floors. Since then, Airbnb has had over a billion customers hosted through its platform. With more than 4 million registered hosts worldwide, it has grown into a major player in the hospitality sector.
Airbnb has been successful in disrupting the traditional holiday lettings sector. Before it existed accommodation was limited to hotels and bed and breakfasts, but Airbnb has mainstreamed the idea of renting out spare rooms or even entire homes. It has created a new sector of hosts purchasing properties to rent out on the platform and provides a level of flexibility and a range of offerings not previously possible for travelers.
Perhaps a victim of its own success, by 2022 supply of Airbnb-listed properties began to outstrip demand in some markets, as hosts overestimated the appetite for domestic travel. However, the company is still posting strong financials and has unveiled new tools to support its hosts in a tougher rental market. With a healthy bottom line and a huge user base, Airbnb is very likely to overcome the current market turbulence and continue its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Apr 2020
$500m
GROWTH EQUITY VC
Mar 2017
$447.8m
SERIES F
Total funding: $3.8bn
Company benefits
- Paid volunteer time
- Health food and snacks
- Generous parental and family leave
- Learning and development
- Annual travel and experiences credit
Company HQ
Showplace Square, San Francisco, CA
Leadership
Brian Chesky
(Co-Founder & CEO)Previously an Industrial Designer, studying at Rhode Island School of Design.
Nathan Blecharczyk
(Co-Founder & CSO)Studied Computer Science at Harvard, and had around 4 years of professional Software Engineering experience before founding Airbnb, including interning at Microsoft.
Joe Gebbia
(Co-Founder)Also studied Industrial Design at Rhode Island, and previously founded various design-related startups
Share this job
View 95 more jobs at Airbnb