EU Customer Success Manager, Luzmo
€50-70k
Offers commission
More information about location
Embedded analytics platform, purpose built for SaaS companies
Job no longer available
Embedded analytics platform, purpose built for SaaS companies
21-100 employees
Job no longer available
€50-70k
Offers commission
More information about location
21-100 employees
Company mission
Luzmo's mission is let end-user analytics fast, effortless and accessible for SaaS companies
Role
Who you are
- You are a customer success enthusiast with 3+ years of solid hands-on customer experience in a B2B SaaS environment. You are familiar with all aspects of the customer journey
- You are a confident and self-driven person, naturally engaging with customers & colleagues at all levels
- You manage your time and projects proactively and independently
- You are a problem solver with a curious mindset, creatively looking for a Luzmo solution for every challenge. You have an interest in analytics and love juggling around with data
- You speak English fluently
- You are a great team player who we can trust and build on
- You are willing and able to travel to our Belgian HQ in Leuven on a regular basis
- You are open to work as a contractor, unless you live in Belgium
What the job involves
- Manage your own portfolio, including some of our key accounts. Build a successful relationship with them, your customers love reaching out to you
- Own the whole customer journey, from onboarding and adoption, to renewal and expansion. Be their trusted advisor, resulting in high retention and growth rates
- Understand your customer’s key business outcomes and help them deliver to those objectives in a consultative way. Drive value, make sure your clients are successful in a sticky way
- Go high and wide within a customer’s organization to develop trusted relationships with all stakeholders, like the decision makers, key persona, and power users
- Be a strong Luzmo evangelist with the needed product knowledge to share best practices, educate your customers, provide demos, …
- Be the customers’ advocate within Luzmo - explain customer needs and context to Product and Engineering
- Work closely together with the other teams to evolve, scale, and improve the customer experience and success
- Proactively monitor and manage customer health, risk, and opportunities, and communicate in a transparent way
- Build out the one-to-many Digital Strategies together with the whole Customer Success team
Our take
Businesses today know that data can be an immensely valuable asset, helping them make better, more informed decisions - and even surfacing new opportunities. However, it’s not always easy to use data effectively, and implementation can be extremely difficult. Looking to change this is Luzmo (formerly Cumul.io), providing SaaS companies with the tools to provide their users with data-led insights.
Founded in 2015, Luzmo is operating in a similar space to the likes of Tableau and Looker. However, the company has been successfully setting itself apart from competitors by focusing on bringing embedded analytics specifically to SaaS applications.
Reflecting the growing need for quick business decision-making, Luzmo has completed multiple successful funding rounds. With plans to increase the platform's analytical power, the company is also focused on accelerating its international expansion beyond Europe.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Jan 2023
$10.5m
EARLY VC
Nov 2020
$3.7m
EARLY VC
Total funding: $14.8m
Company benefits
- Remote working possible
- Flexible hours - fully flexible, with no core hours
- Unlimited paid time off
- Scale-up culture and team spirit
- Adding to a smarter world where insights are within everyone's reach
- Healthcare
- Phone & WiFi stipends
- Team learning & development budget
- Team building & social budget
- Company gatherings - to ensure we all connect at least once per year
Company values
- Empower success: Our customers are at the heart of everything. We're obsessed by empowering our customers to be more successful.
- Accomplish daily: Tackle small challenges, one step at a time. Incremental learning to accomplish greater things.
- Innovate fearlessly: Just because something hasn't been done, doesn't mean it can be. We raise the bar everyday and think outside the box.
- Be human: Even though we operate globally, we keep a close human connection to our customers & team.
- Have fun: We love a good challenge, but we love some good fun while doing it! At Cumul.io, everyone can be themselves.
- Work together: We believe in working together to reach a common vision, with high respect for each individual and their personal situation.
Company HQ
Leuven, Flanders
Articles
Leadership
Karel Callens
(CEO)Previously worked at CSC, initially as a Consultant before becoming a Manager. Also worked at FOD Economie in Big Data and Analytics.
Haroen Vermylen
(CTO)Experienced Business Intelligent Specialist having previously worked at FOD Volksgezondheid and Fujitsu Technology Solutions. Also worked as a Data Science Leader at CSC.
Thomas De Clerck
(CSO)Previously worked as an Advanced Business Manager at Altran and as a Senior Export Consultant at Google.
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