Client Success Associate, Rokt
$71-118k
OTE
$63.5-95k
BASE
+ Equity plan grant
4 days a week in office
eCommerce technology & software solutions
Open for applications
eCommerce technology & software solutions
501-1000 employees
Open for applications
$71-118k
OTE
$63.5-95k
BASE
+ Equity plan grant
4 days a week in office
501-1000 employees
Company mission
To make eCommerce smarter, faster, and better.
Role
Who you are
- Client-Centric & Empathetic: You genuinely care about your clients. You listen actively to their needs and put yourself in their shoes to anticipate issues and opportunities
- Strategic Problem Solver: You approach client challenges with first-principles thinking and creativity. You enjoy using data and insights to craft tailored solutions that drive results
- Adaptable & Tech-Savvy: You’re excited to use AI and the latest tools to enhance customer experiences. You quickly learn new technologies and apply them to improve outcomes for clients
- Proactive & Accountable: You take initiative to identify what needs to be done for your clients without waiting to be asked. You own your accounts and projects, always delivering on your promises
- Collaborative Communicator: You excel at working cross-functionally and can rally teams around client goals. You communicate clearly, translating complex data or tech talk into actionable advice for any audience
What the job involves
- Be the trusted partner who helps Rokt’s clients win. In this role, you’ll own post-sale relationships with some of the world’s leading ecommerce companies — managing their campaigns, analyzing performance data, and finding new ways to drive value through Rokt’s AI-powered platform
- Instead of sitting on the sidelines, you’ll be in the room shaping strategy, spotting growth opportunities, and turning data into recommendations that directly impact client outcomes
- If you’re someone who thrives on building relationships, solving problems with data, and working at the intersection of technology and business, this role puts you at the center of how Rokt deepens and expands its partnerships
- To get you started, you will go through a highly curated onboarding program to understand how Rokt’s products and business operates, to give you the context to deliver real results for your clients from day one.)
- The Client Success team is responsible for:
- Driving client outcomes (e.g., managing account performance, optimizing campaigns, and ensuring partners consistently hit their goals through Rokt's AI platform)
- Turning data into strategy (e.g., using analytics to uncover what's working, surfacing new opportunities, and translating insights into actionable recommendations)
- Being the client's voice internally (e.g., working with product, engineering, and marketing to make sure what clients need actually shapes what we build)
- You'll own Client Relationships: Serve as the primary point of contact for a portfolio of Rokt’s clients. Build deep, positive relationships and become a trusted partner who understands each client’s goals and challenges
- Drive Client Growth: Develop and execute strategic plans for each account to increase engagement and revenue. Identify upsell or cross-sell opportunities and present solutions that help clients achieve even greater success
- Leverage AI & Data: Use AI-powered tools and analytics to gain actionable insights on client behavior and campaign performance. Continuously optimize campaigns and recommendations based on data, ensuring clients get the best results
- Champion the Client Internally: Collaborate with product, engineering, and marketing teams to advocate for your clients’ needs. Make sure client feedback leads to improvements in our products and offerings
- Deliver Impactful Results: Track key success metrics (ROI, conversion, growth rates) for your clients. Regularly report on outcomes and proactively address issues, keeping clients happy and confident in Rokt’s value
Application process
- If this sounds like a role you’d enjoy, apply here, and you’ll hear from our recruiting team
- The first stage of the recruitment process for this role is to complete a 20-minute online aptitude test as well as an employee personality profile assessment, which will be sent out to your application email. Successful candidates will be contacted to discuss next steps
Our take
eCommerce marketing company Rokt is helping brands leverage the power of good timing. With Rokt, brands can present their customers with AI-curated offers and messages at every stage in their transaction, at tailored times of the day, or to market themselves at the point of transaction on other major eCommerce sites.
The idea is that “transaction moments” are when shoppers are most inclined to engage further with the brand or its products - the success of Rokt’s clients, and the runaway success of Rokt itself, show that it's successfully cracked it.
Rokt has a strong client base that includes giants like PayPal, Groupon, GoDaddy, and Disney, and after hitting Unicorn status, it is eyeing up a US IPO. This should come as no surprise - the surge in eCommerce trade over recent years has led to most companies investing in tools to stay competitive.
Rokt has expanded its tool suite since it first started up, and will be focused on continuing to innovate to keep ahead of the MarTech pack, and abreast of changing demand in the rapidly shifting market. The eCommerce marketing tech sector has ballooned to a $120B global operation - Rokt is positioned comfortably to keep ahead.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Dec 2021
$325m
SERIES E
Oct 2020
$80m
SERIES D
Total funding: $488.2m
Company benefits
- Learning and development: Develop your skills and career through our global training events, self-driven learning programs, and fantastic people leaders.
- Generous PTO and extended leave: When you work hard, we know you also need to rest. We offer generous time off and extended leave policies. Whether you are taking a tenure-based sabbatical or parental leave, we've got you covered.
- Employee equity options: All Rokt’stars have equity ownership. If we succeed, everyone enjoys the upside.
- Catered lunches: Enjoy catered lunch five times a week and healthy snacks in the office.
- Health and wellness benefits: We provide a variety of health (physical and mental) care programs, including a zero-cost monthly premium option in the US. We also offer a monthly wellness allowance and wellness sessions.
- 401K matching: In the U.S., access generous retirement plans like a 4% dollar-for-dollar 401(k) matching plan.
- Dog-friendly office: Pets make our lives better in so many ways. At work, they create a fun and happy environment, encourage conversations, and get us up for regular exercise breaks. Our NYC office is dog-friendly!
- Global travel opportunities: Along with our global all-staff events in amazing locations, we also offer generous relocation packages if you're interested in moving to another Rokt office.
- Hybrid workplace: Enjoy the best of both worlds with 4 days in office and 1 day remote according to our team-based flexibility model.
- Technology allowance: Each Rokt’star has an allowance to use toward buying new technology that tops up every year. As a technology company, we make sure our Rokt’stars are only using the latest and greatest equipment–and you can keep it even if you leave.
Company HQ
Hudson Square, New York, NY
Leadership
Bruce Buchanan
(CEO)Previously a Principal at Boston Consulting Group, before serving as Chief Commercial Officer, then Group Chief Executive Officer at Jetstar Airways.
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