Implementation Manager, Tabs
$115-145k
+ Equity
4-5 days a week in office (Midtown Manhattan, NY)
AI-powered accounts receivable software
Open for applications
AI-powered accounts receivable software
21-100 employees
Open for applications
$115-145k
+ Equity
4-5 days a week in office (Midtown Manhattan, NY)
21-100 employees
Company mission
To save our partners time and collect faster.
Role
Who you are
- Proactive self-starter who thrives in ambiguous environments and is eager to learn, adapt, and scale within a fast-paced, evolving startup atmosphere
- Comfortable getting technical with customers on accounting/finance concepts and coming up with an implementation plan independently, and then executing on the implementation proposal
- Excellent communicator with the ability to effectively manage and balance customer expectations and provide clear guidance on customers requirements for implementation
- Strong project management skills. You have successfully managed various complex projects to completion independently
- 4-6+ years of experiences in implementation or customer onboarding at early-stage startups, with a strong ability to work with imperfect solutions and collaborate closely with customers to build together
- Solid understanding of technical concepts, enabling you to assess the customer’s technical stack and Tabs’s product to create solutions that support advanced customer workflows Equally comfortable in Accounting and Technical environments, engaging with CFOs, controllers, technical teams, and system administrators
- Experience with ERP integrations like NetSuite or Sage at a fintech company, consulting company or in house at a tech company
- Experience with Finance and Accounting software, preferably with a Big-4 background or a CPA certification (Certified Public Accountant)
What the job involves
- Tabs is hiring an experienced Solutions Engineer to support signed customers with implementation and onboarding until full go-live
- You’ll be the founding member of the Implementation Team at Tabs and therefore directly involved in the development of the department
- Your responsibilities will include guiding customers through the integration of Tabs products to ensure smooth onboarding and successful implementation
- This role is crucial for customer success, as implementation lays the foundation for our customers’ use of Tabs
- You’ll work cross-functionally with GTM, Customer Success, and Operations, and collaborate with Product and Engineering to develop new features based on customer needs
- Be a trusted implementation partner to our customers to ensure onboarding in a timely manner
- Develop a strong understanding of the customer’s current technology requirements and map the customer's current business processes to the Tabs product offering
- Define, develop, and document requirements during kickoff to ensure customer needs are captured and come up with an implementation roadmap
- Guide the customer to adopt Tabs and install various integrations (General Ledger, Tax Platforms, Payments Platform, etc.)
- Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better and work with the product to inform the roadmap
- When technical issues arise, you’ll leverage internal tools, teams, and resources to ensure customers meet their implementation milestones
- You will support customers as they test, pilot and ultimately rely on our platform for critical finance and billing processes
- Build productive customer relationships to ensure that all stakeholders are engaged, informed of implementation progress, blockers, and action items
- Document technical considerations and contribute to the internal knowledge base as a resource for Customers, Partners, Customer Experience (CX) and Support
- Partner cross-functionally with Sales and Customer Experience organization to ensure the customer is set up for successful handoff in the Post Sales lifecycle
Our take
Despite the rise of automation within businesses, a massive amount of finance work is still done manually. Tabs believes that this workload needs to be moved to modern, automated software, so it provides a platform that does just that.
Tabs' AI-powered accounts receivable platform empowers B2B businesses to optimize their AR processes, saving them time, improving cash flow and reducing the rate of billing errors. The platform is able to do this because its AI is capable of reading and understanding commercial contracts, which until now required the eye of an experienced finance professional.
The company already boasts a number of clients such as Pelago, Findigs and Volta. A 2024 influx of funding sets Tabs up for further development and growth, and cements it as one to watch.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 3 rounds)
Oct 2024
$25m
SERIES A
Apr 2024
$7m
SEED
Total funding: $37m
Company HQ
Flatiron District, New York, NY
Leadership
Ali Hussain
(CEO)Former COO at Latch. Was a Management Consultant for The Boston Consulting Group, worked in New Product Initiatives at Google, and was a Staffer at the US Congress.
Rebecca Schwartz
(Head of GTM)Was an Operator in Residence at Primary Venture Partners. Interened in MBA Business Development at RapidSOS, and was a Senior Business Development Manager at GLG (Gerson Lehrman Group).
Deepak Bapat
(CTO)Former Head of Engineering at Structure Financial. Spent 6 years at Latch, ultimately as Director of Software Engineering, and was also a Software Engineer at Yext.
Salary benchmarks
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