Solution Engineer, Zoom
Workvivo
$101.5-203k
+ bonus + equity
Video-focused online communications platform
Job no longer available
Video-focused online communications platform
1001+ employees
Job no longer available
$101.5-203k
+ bonus + equity
1001+ employees
Company mission
To make video communications frictionless and secure.
Role
Who you are
- Drive, ambition and positive attitude
- Excellent communication skills written, verbal, one-to-one, group
- Solution selling – achieves trusted advisor status by demonstrating a very strong understanding of the Customers business objectives
- Problem solving – takes responsibility of the problem statement and works collaboratively with all Workvivo teams to resolve issues in a timely manner
- Influence and leadership – takes ownership and responsibility, pro-actively makes suggestions and is comfortable leading internal projects, encourages and fosters inter-team communication, ability to function effectively in ambiguous circumstances
- Ambitious and committed to own personal development
- Strong understanding of cloud computing architectures and the SAAS model specifically. Hands on experience with Amazon Web Services (AWS) would be desirable
- Strong understanding of Enterprise IT architectures and platforms, including in particular Active Directory (AD), SCIM API based automated user provisioning, SAML based SSO, Intranet, Content Management Systems (CMS), Document Management Systems (DMS)
- Solid understanding of cybersecurity fundamentals and related industry certifications e.g. ISO 27001 and SOC 2
What the job involves
- Own and lead the solution sales activities within the sales process to achieve the 'Technical Win'
- Follow solution sales best practices to develop a clear understanding of the customer’s business and people practices. Capture customer needs, requirements and the customer’s desired future state
- Deliver compelling, well researched and targeted 'Demo' of the Workvivo SaaS product that demonstrate how Workvivo can address the Customer’s requirements and deliver the desired future state of the business
- Lead Workvivo responses to Requests for Information (RFI) and Requests for Proposals (RFP)
- Lead the delivery of Evaluations (Eval) and Proof of Concept (POC)
- Collaborate with the Workvivo Partner Team to support partner sales and technical enablement programs
- Close collaboration with all internal Workvivo Teams. Provide feedback on evolving customer requirements and market trends pro-actively to the Product Team
- Be a 'Team Player', pro-actively sharing best-practices with your solutions consulting peers and assigned Sales Director(s)
- Develop and maintain in-depth knowledge of the Workvivo product
- Develop and maintain in-depth knowledge of the competitive landscape
- Update and maintain all technical account activities in the CRM
Our take
Zoom reworked video conferencing when most people assumed it was a solved problem, with services from Cisco and Skype already ubiquitous in workplaces and homes. However, its videoconferencing infrastructure was simpler to use, faster and more flexible than any previous solution, and it swiftly took the world by storm.
Its success bred competition, however, and companies such as Microsoft and Google, along with numerous smaller communications firms, have begun making inroads on Zoom's formerly commanding lead. Additionally, as workplaces are mostly adopting a hybrid or flexible working strategy, some of its importance as a workplace tool is wearing off and it is recording a gradual decline in daily usage rates.
To counter these trends, Zoom is expanding its business offerings through product development and strategic aquisitions, such as that of Solvvy (an AI and automation service) in 2022. It remains to be seen if this will be enough to turn things around for Zoom: along with many other large tech companies it has recently engaged in large-scale layoffs to realign itself with a difficult economic situation. Still, it is a profitable company and a household name, and its track record of innovation means it is still very much one to watch in the communications space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2017
$100m
SERIES D
Feb 2015
$30m
SERIES C
Total funding: $148.5m
Company benefits
- Work from home opportunities
- Retirement benefits
- My-Time-Off (MTO), an extended vacation policy
- Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
- Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
- Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
- Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
- Employer Matching of Charitable contributions up to $500 USD equivalent/year
- Annual Zoom Store Allowance
- Business Travel Accident Insurance
Company HQ
Downtown San Jose, San Jose, CA
Leadership
Eric Yuan
(CEO)Previously VP Engineering at Cisco and WebEx.
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