Senior Technology & Systems Associate, Blank Street
$80-90k
+ Equity
Office located in Brooklyn, NY
Coffee chain
Open for applications
Coffee chain
201-500 employees
Open for applications
$80-90k
+ Equity
Office located in Brooklyn, NY
201-500 employees
Company mission
To reimagine local commerce to better serve their customers, neighborhoods, and the planet.
Role
Who you are
- 3+ years of experience in IT management
- Bachelor’s degree (or equivalent) in information technology or computer science preferred
- Deep knowledge of programming languages and operating systems (ex: Microsoft Exchange, Active Directory), current equipment and technologies, enterprise backup and recovery procedures, and systems performance monitoring
- Expertise in implementing, configuring, and testing IT solutions
- Strong creative and analytical thinking
What the job involves
- At Blank Street, we are committed to providing exceptional experiences for our employees and customers
- As Blank Street’s Technology & Systems Senior Associate, you play a key role in supporting the company’s foundation and growth by ensuring the tech infrastructure and systems are robust, secure, scalable, and optimized for performance
- You are responsible for overseeing, managing, and supporting the software and hardware in our retail operations and HQ office
- The Technology & Systems Senior Associate is a hands-on individual who can manage IT, drive continuous improvement, and collaborate cross-functionally to support business goals
- This role is based out of our Brooklyn, HQ office, will report into the Senior Store Delivery & Facilities Manager, and require travel to markets we operate in such as D.C. and Boston
- Oversee the procurement, maintenance, and upgrading of hardware and software systems for retail cafe operations and HQ team as needed
- Develop and implement a technology planogram for each store, establishing network visibility and control, while ensuring consistency and efficiency
- Collaborate with the store design department on technology planning for new cafe openings, ensuring all devices and systems are configured for operational success and future cafe growth
- Evaluate and recommend new technologies to improve cafe and HQ operations and customer experience. - Monitor and assess the performance of technology infrastructure, recommending improvements to enhance reliability and efficiency
- Manage the lifecycle of all in-store technology, from installation to decommissioning
- Oversee, manage, distribute, and set up inventory of all IT hardware in the US market including retail cafes and the HQ office
- Collaborate with the digital product team on new products or feature roll outs and training
- Manage menus across operational channels, including POS, digital menu boards, third-party delivery platforms
- Oversee relationships with third-party providers to ensure digital storefronts are accurate and fully optimized
- Establish and maintain a master technology and systems management hub, including store technology plans and maintenance logs
- Ensure the integrity and security of credential databases and manage cost center allocations for all technology assets
- Coordinate and implement system updates and new product roll outs, ensuring minimal disruption to store operations
- Conduct regular audits of store technology networks to ensure device stability, service reliability and optimize store performance
- Act as the primary point of contact for third party engineering and support teams to report on and actively help resolve all system interruptions, outages and performance; including but not limited to wifi, POS, 3P delivery, sound and security systems
- Act as the first responder to all incoming field and HQ tickets around retail hardware and software issues
- Develop and deliver operational guidelines and training for team members and offer on-site support during new cafe openings and new hire onboarding
- Use existing and new operational technologies, including POS updates, device management, aggregator products, retail service tools including but not limited to; Sound, Retool, CMS, JAMF and Shopify
Our take
More people deserve great coffee and Blank Street strives to make this possible. Blank Street’s formula involves technology enabled, micro-footprint brick-and-mortar spaces which operate at a cheap price meaning they can produce excellent coffee, also, at a reasonable price.
What started as one electric-powered coffee cart in 2020 has expanded to over 50 locations across New York City, Boston and London. Blank Street wants to serve coffee cheaper than Starbucks but tastier than Dunkin’ Donuts – its main competitors – and has done so with automation, specifically Eversys espresso makers that can produce 700 drinks an hour.
The chain has received mighty financing, including from real estate tycoon Tishman Speyer as well as from General Catalyst Partners and Tiger Global Management. This brand is certainly making its mark as its growth has remained at an impressive rate, especially following its entrance into the thriving coffee shop market in the UK.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Mar 2023
$20m
EARLY VC
Oct 2021
$25m
SERIES A
Total funding: $52m
Company benefits
- Medical, Dental, and Vision coverage. Blank Street covers the full premium for low and mid-tier employee-only plans
- Paid sick time
- Paid time off + company holidays
- Paid parental leave benefits
- Equity
- Learning and development opportunities. We're growing and we'd like for you to be a part of the journey
- A whole lot of Blank Street swag & coffee
Company HQ
South Williamsburg, NY
Leadership
Issam Freiha
(Co-founder & CEO)Spent less than a year in Investment Banking at Morgan Stanley before becoming a Partner at Reshape (Fmr. Alrai Capital)
Vinay Menda
(Co-founder)Is currently a Board Member for Eden and Hudson River Park Friends, an Advisor for both Vero Leasing and Archie, an Investor at Sprout, Mealco and MainStreet, and a Managing Partner for Reshape Ventures.
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