Customer Success Manager, Nintex
German Speaker
Intelligent process automation platform
Be an early applicant
Intelligent process automation platform
1001+ employees
Be an early applicant
1001+ employees
Company mission
To help companies unlock the power of endless possibilities.
Role
Who you are
- Bachelor’s degree in computer science, business, or similar discipline
- 3 – 5 years in a customer success role preferably with a software company
- Experience with Nintex or other Low code solutions
- Salesforce experience required
- Experience with detailed account planning preferred
- Tableau / Power BI experience preferred
What the job involves
- The Senior Customer Success Manager is responsible for adoption, usage, and account growth for existing medium spend (ARR) customers at Nintex
- This role is responsible for reactive intervention with a larger number of customers based on a specific outcome of customer usage and overall patterns of product consumption
- Goal is to help a large number of customers get the most out of their Nintex investments, by driving scaled plays for adoption, usage and account growth
- This position also serves as a liaison between customer success, support, product, and sales and requires the ability to manage multiple engagements simultaneously
- Critical elements to success include being proactive, results-driven, tenacious, and possessing the proven ability to engage and influence all levels of customers from business teams to executive and senior management
- Coordinate with Nintex Account Managers on opportunities for upsell based on overall product usage within the account
- Coordinate with professional services and renewals to remediate customers with adoption challenges based on down ticks in usage
- Work with customers directly to surface opportunities for training and knowledge base expansion for customers who have flat adoption levels
- Help deliver macro-CS plays to drive large scale knowledge base transfer and increases in retention
- Partner with the Sales team on
- Customer feedback of interest
- Driving usage and adoption
- Monitor customer service for support issues raised, overcomes technical roadblocks, and escalates at-risk accounts as necessary
- Support reporting on broad based trends among customer group to identify areas of improvement and opportunity
- Lead technical product evangelism as a trusted advisor from Nintex to the customer
- Be the voice from the field and gain intelligence on what are our customers and partners are doing with our products to improve their businesses
- Drive Nintex business relevant content via partners and/or direct to customers
- Training and Enablement – delivering Nintex ‘how to’ training to workflow professionals at the customer location in coordination with the partner of record
- Product feedback and feature Gaps delivered on behalf of customer to R&D
- Collaborate with Engineering to define requirements or use cases for new features or enhancements to address customer feedback
- Reactive engagement using directional leading indicators to identify opportunities for AM expansion or risk mitigation
- Working cross-functionally with all Nintex departments to escalate customer issues, remove roadblocks, communicate customer challenges, and provide key feedback to insure we are continuously focusing on improving the customer on-boarding experience
- Tracking and measuring business impact, risks and successes, and reporting out to cross-functional stakeholders
- While working with the customer, you will be adept at unearthing issues such as financial risk, retention risk, risk of drop off from usage and either address or communicate back to internal teams so they can mitigate and ensure total customer satisfaction
- Staying on top of all new product enhancements to add maximum value to the customer
- You may be required to complete reasonable additional duties, as directed by your manager
- Provide mentorship and guidance to other CSMs within the team
- Adhoc support to AM accounts if requested
Salary benchmarks
Our take
Washington-based Nintex has become the global standard for process intelligence and automation, offering the Nintex Process Platform to accelerate a company’s digital transition by managing, automating and optimizing business processes.
The workflow software company, which had a primary focus on contract management lifecycles for HR, legal and sales use cases, boasts over 10,000 public and private sector organizations across nearly 100 countries as customers, from the likes of Amazon and LinkedIn to Microsoft and AstraZeneca.
Most recently, the company announced the launch of Ninetex Apps, a low-code application development platform that allows businesses, IT teams, and partners to quickly build and deploy custom, business-critical applications. With this, the company is positioned for growth, empowering companies to reduce technology spraw, and accelerate their business processes, ultimately helping them stay ahead of an increasingly fast-paced data-driven environment.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (1 round)
Mar 2013
$135m
SERIES B
Total funding: $135m
Company benefits
- Health: Gain the healthcare coverage you need to be the healthiest you
- Career Development: Advance your career through a wealth of employee resources
- Flexible time off: Enjoy flexible schedules and vacation time to balance life and work.
- Wellness: Join a work environment that prioritizes your mental wellness
- Recognition: Receive incentives and rewards for work that is changing the world
Company values
- Be accountable: We’re passionate about our work. That’s why we always hold ourselves, and others, accountable. We take initiative and always follow through. We measure. We focus. We show results
- Think big: We imagine, innovate, and build. We are problem solvers, optimizers, and creators. Curiosity drives us and we pursue great ideas. We challenge ourselves to think big, do big, and be bold enough to go for it
- Adapt together: Collectively, we move with pace – carefully enough to think about who to bring along, quickly enough to stay one step ahead. We empower each other to adapt and be agile in what we do and how we work
- Know our customers: We find our customers’ why. Whether product builders, innovators, solution finders, service providers or business enablers, we have a passion to make a difference for our customers
- Uplift all: We build unity with empathy. We embrace differences and empower belonging. We’ll leave this place, our people, our communities, and ourselves, better than how we found them
Company HQ
West Bellevue, Bellevue, WA
Articles
Leadership
Amit Mathradas
(CEO)Joined Ninetex in 2023 as CEO. Prior to that, they were the President and COO at Avalara, the GM and Head of SMB/Merchant for NA at PayPal, and a Senior VP & GM at Web.com.
Share this job
View 6 more jobs at Nintex