Account Operations Manager, Fixico
Benelux
Marketplace & management platform for car repairs
Open for applications
Marketplace & management platform for car repairs
21-100 employees
Open for applications
21-100 employees
Company mission
To reshape the automotive aftersales industry with tech.
Role
Who you are
- You are fluent in Dutch and English, and proficiency in French is a plus
- Proven experience in customer success, operational management, or account management within a B2B SaaS or tech-enabled service environment
- Strong understanding of process workflows, dashboard tools, and KPI tracking to drive operational success
- Familiarity with managing customer inquiries, quality issues, and service operations
- Strategic thinking – ability to define workflows, implement scalable processes, and drive long-term success
- Operational excellence – strong organizational skills to manage multiple tasks, stakeholders, and deadlines efficiently
- Problem-solving – proactive in identifying challenges and developing effective solutions
- Customer-first mindset – focused on delivering an exceptional customer experience
- Communication skills – clear, concise, and persuasive in presenting, negotiating, and collaborating with stakeholders at all levels
What the job involves
- As an Account Operations Manager, you will play a pivotal role in ensuring the success of our customers by bridging Fixico’s commercial and operational teams
- You will collaborate with key stakeholders across Operations, Network, Product, and Commercial to align expectations, set clear goals, and drive operational excellence
- From onboarding to performance optimization, you will be responsible for ensuring a seamless experience for our customers, helping them maximize the value of Fixico’s platform
- This is a hands-on role that requires a mix of strategic thinking, problem-solving, and execution to deliver outstanding customer experiences
- Own the full customer lifecycle – act as the primary point of contact for customers, ensuring clear alignment on objectives, deliverables, and timelines
- Drive customer adoption – educate customers on Fixico’s Dashboard, helping them unlock its full potential to optimize their repair management and reduce costs
- Lead onboarding and activation – oversee the seamless activation for customers, leading process design planning and deployment of customer dashboards, collaborating with the Product and Operations teams to ensure optimal setup and configuration
- Monitor and optimize performance – track key customer KPIs, provide proactive support, and intervene when necessary to ensure targets are met
- Facilitate cross-team collaboration – align internal stakeholders through regular check-ins, progress updates, and post-launch improvements
- Problem-solve and innovate – collaborate with the Product team to address customer feedback and requests, ensuring continuous improvement
- Manage customer inquiries and issue resolution – support customers in troubleshooting operational challenges, ensuring a high-quality customer experience
Our take
Fixico is following a tried-and-true playbook of modern tech companies: aggregating access to independent vendors in a digital marketplace. In this case, it is connecting car repair shops and insurers across Europe to customers on its platform.
Fixico uses technology to ‘match-make’ between types of car damage and particular repair shops, resulting in a smooth, well-priced experience for all stakeholders. Its an interesting approach, and the company has got off to a good start from which it can continue to iterate and expand across Europe.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2019
$8m
SERIES A
Sep 2017
$5.7m
SEED
Total funding: $16.4m
Company benefits
- Flexible office hours
- Sports classes & events
- City centre office
- Travel reimbursement
- 25 vacation days
- Referral bonus-plan
- Fresh lunch & (un)healthy snacks
- Friday drinks & social events
- Regular in-office massages
- Learning & Development program
- Employee stock option plan
Company HQ
De Weteringschans, Amsterdam, Netherlands
Leadership
Mark van Laar
(Co-Founder & COO)Worked in Strategy and Sales for B&S International during which time they also co-founded EcoAddicts and Shirtfitters. Also worked briefly in Management at eBay.
Derk Roodhuyzen de Vries
(Co-Founder & CEO)Educated at the Nyenrode Business University before earning an MSc at VU Amsterdam.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 4 more jobs at Fixico