Account Operations Manager, Fixico
Benelux
Marketplace & management platform for car repairs
Open for applications
Marketplace & management platform for car repairs
21-100 employees
Open for applications
21-100 employees
Company mission
To reshape the automotive aftersales industry with tech.
Role
Who you are
- You are fluent in Dutch and English, and proficiency in French is a plus
- Proven experience in customer success, operational management, or account management within a B2B SaaS or tech-enabled service environment
- Strong understanding of process workflows, dashboard tools, and KPI tracking to drive operational success
- Familiarity with managing customer inquiries, quality issues, and service operations
- Strategic thinking – ability to define workflows, implement scalable processes, and drive long-term success
- Operational excellence – strong organizational skills to manage multiple tasks, stakeholders, and deadlines efficiently
- Problem-solving – proactive in identifying challenges and developing effective solutions
- Customer-first mindset – focused on delivering an exceptional customer experience
- Communication skills – clear, concise, and persuasive in presenting, negotiating, and collaborating with stakeholders at all levels
What the job involves
- As an Account Operations Manager, you will play a pivotal role in ensuring the success of our customers by bridging Fixico’s commercial and operational teams
- You will collaborate with key stakeholders across Operations, Network, Product, and Commercial to align expectations, set clear goals, and drive operational excellence
- From onboarding to performance optimization, you will be responsible for ensuring a seamless experience for our customers, helping them maximize the value of Fixico’s platform
- This is a hands-on role that requires a mix of strategic thinking, problem-solving, and execution to deliver outstanding customer experiences
- Own the full customer lifecycle – act as the primary point of contact for customers, ensuring clear alignment on objectives, deliverables, and timelines
- Drive customer adoption – educate customers on Fixico’s Dashboard, helping them unlock its full potential to optimize their repair management and reduce costs
- Lead onboarding and activation – oversee the seamless activation for customers, leading process design planning and deployment of customer dashboards, collaborating with the Product and Operations teams to ensure optimal setup and configuration
- Monitor and optimize performance – track key customer KPIs, provide proactive support, and intervene when necessary to ensure targets are met
- Facilitate cross-team collaboration – align internal stakeholders through regular check-ins, progress updates, and post-launch improvements
- Problem-solve and innovate – collaborate with the Product team to address customer feedback and requests, ensuring continuous improvement
- Manage customer inquiries and issue resolution – support customers in troubleshooting operational challenges, ensuring a high-quality customer experience
Our take
Fixico is following a tried-and-true playbook of modern tech companies: aggregating access to independent vendors in a digital marketplace. In this case, it is connecting car repair shops and insurers across Europe to customers on its platform.
Fixico uses technology to ‘match-make’ between types of car damage and particular repair shops, resulting in a smooth, well-priced experience for all stakeholders. Its an interesting approach, and the company has got off to a good start from which it can continue to iterate and expand across Europe.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2019
$7.7m
SERIES A
Sep 2017
$5.5m
SEED
Total funding: $15.7m
Company benefits
- Flexible office hours
- Sports classes & events
- City centre office
- Travel reimbursement
- 25 vacation days
- Referral bonus-plan
- Fresh lunch & (un)healthy snacks
- Friday drinks & social events
- Regular in-office massages
- Learning & Development program
- Employee stock option plan
Company HQ
De Weteringschans, Amsterdam, Netherlands
Leadership
Mark van Laar
(Co-Founder & COO)Worked in Strategy and Sales for B&S International during which time they also co-founded EcoAddicts and Shirtfitters. Also worked briefly in Management at eBay.
Derk Roodhuyzen de Vries
(Co-Founder & CEO)Educated at the Nyenrode Business University before earning an MSc at VU Amsterdam.
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