Head of Research, Moonpig
12 Month Fixed Term Contract, Maternity Cover
2 days a week in office
Online company for personalised cards, gifts and flowers
Posted today
Online company for personalised cards, gifts and flowers
501-1000 employees
Posted today
2 days a week in office
501-1000 employees
Company mission
To help people connect and create moments that matter.
Role
Who you are
- We’re looking for someone pragmatic, confident and focused on delivery. Someone who can turn customer understanding into action and make sure Research continues to have a meaningful impact on our customers and Moonpig’s growth
- Significant experience in UX, Product, Customer or Consumer Research within a digital or product-led organisation
- Experience supporting, coaching or developing research teams, with a collaborative and supportive approach
- Strong track record of delivering research programmes and initiatives from idea through to implementation
- Broad understanding of qualitative and quantitative research, with good judgement about the right level of research for the decision at hand
- Ability to quickly understand an existing strategy and roadmap, identify what matters most and create momentum behind it
- Strong project delivery skills, with a pragmatic and outcome-focused approach
- Excellent communication and stakeholder-management skills, including confidence working with senior leaders
- Strong customer focus and an ability to bring customer needs into business conversations and decisions
- Strong synthesis and storytelling skills, turning complex evidence into simple, useful recommendations
- Experience enabling and coaching non-researchers to conduct effective research while maintaining appropriate quality standards
- Comfortable navigating ambiguity, making decisions and moving work forward
- Curiosity about AI and emerging research technology, particularly how they can help researchers and organisations learn faster
- A collaborative, approachable working style and the ability to build strong relationships across different teams
What the job involves
- We’re looking for an experienced Head of Research to join Moonpig on a 12 month maternity cover contract, working hybrid 2 days per week in the office
- Research at Moonpig goes beyond understanding what customers think. We combine customer insight, behavioural data and commercial context to identify the problems that matter, uncover opportunities for growth and help the business make better decisions
- You’ll join an established Research function with a high performing team of three, and a clear strategy and roadmap already in place
- This isn’t about starting from scratch. It’s about getting up to speed quickly, building strong relationships and keeping momentum behind the work that matters
- Over the 12 months, you’ll lead and develop the team, deliver our key research priorities, strengthen the Voice of the Customer and help more teams across Moonpig access and use quality research
- Own and deliver the Research roadmap against Moonpig’s highest-priority customer and business questions, making clear decisions about where Research can have the greatest impact
- Lead, coach and develop our Research team, creating clarity around priorities while maintaining engagement and quality
- Continue building the team’s capability in new methods, technology and AI
- Scale research capability across Moonpig, helping teams conduct appropriate research independently while maintaining a high bar for quality
- Develop training, coaching, tools, templates and clear standards that make quality research easier to access across the business
- Make customer insight more visible, accessible and influential, bringing customer evidence into strategic and day-to-day decisions
- Continue evolving how we capture and share what we know about our customers, including exploring how AI can make insight easier to access and apply
- Build trusted relationships with senior stakeholders across Moonpig and confidently represent the customer in senior conversations
- Use customer evidence to identify opportunities, challenge assumptions and influence product, commercial and strategic decisions
- Turn complex customer evidence into clear, actionable recommendations that help teams move forward
Application process
- You will need to be available to join end of November - early December
- Stage 1 - Recruiter Screening Call (30 mins)
- Stage 2 - Initial Conversation with hiring team (45 mins)
- Stage 3 - Presentation & Discussion (60 mins)
- Our process may vary depending on role and availability. We keep candidates informed of any changes
Salary benchmarks
Our take
When Moonpig was founded in 2000, it bought into the idea that a personalised gift is always more meaningful, whether sent from the sofa, the commute, or the gym. Customers quickly bought into this vision, and Moonpig saw rapid growth culminating in its 2011 acquisition by Photobox for £120M.
Since then, Moonpig has seen continued success. Through expansion into new products such as flowers (Moonpig is now a top-3 online flower seller) and the development of its own app, Moonpig has established its place within the market for personalised gifts.
And it doesn't plan on slowing down anytime soon, as it looks to expand even further. Recent innovations have included the introduction of giant cards, and the company has also secured the ability to create exclusively branded ranges alongside Disney and Warner Bros. This commitment to innovation positions Moonpig to capture even more market share and strengthen its leadership in the industry.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Annual reviews
- Attractive annual bonus scheme - with increased earning potential based on business and individual performance
- Pension scheme where we match up to 5%
- Referral scheme with cash bonus available
- Interest-free travel loan
- Sharesave Plan - Save as you earn
- Generous staff Moonpig, Red Letter Days and Buyagift products
- Private medical insurance
- Private dental plan
- Life assurance paying 4x your salary
- Eye care vouchers
- Cycle to work scheme
- Free access to 24h mental health and wellbeing resource as well as one to one therapy sessions via Spill
- Dog-friendly offices
- Access to a broad range of training workshops and courses
- Technical and professional qualifications policy, allowing individuals to apply for a more formal professional qualification, using allocated individual allowance
- Career Conversations with your manager to create your Career Development Plan
- 25 days’ holiday plus 1 day per year of service (up to 30 days)
- Growing Your Family - 8 weeks paid supporting caregiver leave and 24 weeks full pay primary caregiver leave (based on qualifying criteria)
- Flexible working opportunities based on our Ways of Working - inclusive of Hybrid and Remote
- Summer Hours - We finish at 4pm on Friday's during the months of June, July and August
- Volunteering - 1 day - the equivalent of 8 hrs of time to give back - through a chosen charity or our MP Group Foundation
- Matched Funding Scheme - This scheme provides colleagues with a fundraising allowance to support causes close to their hearts
Company HQ
Farringdon, London, UK
Leadership
Catherine Faiers
(CEO)Previously Non-Exec Director at Allegro and COO of Auto Trader and Addison Lee. Was also Corporate Development Director at Trainline and a Director at DC Advisory.
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