Director of Operations, Radformation

• Bachelor’s degree in Business, Finance, Operations, a technical discipline, or equivalent practical experience
• 8–10 years of progressive experience in SaaS operations, revenue operations, or business operations, including at least 3 years in a leadership role
• Proven experience managing and scaling a Revenue Operations or Sales Operations team in a B2B SaaS environment
• Strong technical background with Salesforce administration and development, NetSuite, and GTM systems integrations
• Proven track record of building scalable processes in high-growth B2B SaaS environments
• Advanced experience with Excel or Google Sheets, Salesforce reporting, and BI/dashboarding tools
• Strong analytical and problem-solving skills with the ability to translate data into actionable insights
• Excellent communication and leadership skills with the ability to influence across departments

Desirable

• The Director of Operations is a senior Revenue Operations leader responsible for building, leading, and scaling Radformation’s RevOps function
• This role owns the systems, processes, and data that support how we sell, contract, and bill customers, ensuring our go-to-market teams operate efficiently with trusted data as the company scales
• You will work closely with Sales, Finance, Product, Customer Success, Marketing, and IT to align systems and processes that enable sustainable growth and support Radformation’s mission to bring high-quality cancer care to more patients
• Lead, manage, and develop a team of Revenue Operations professionals, including Sales Operations, RevOps Engineering, and Salesforce Administration
• Lead and integrate Sales Operations, RevOps Engineering, and Salesforce Administration into a unified Revenue Operations function
• Own and continuously improve the Quote-to-Cash (Q2C) process across Salesforce CPQ, NetSuite, HubSpot, Gong, Ramp, and related GTM tools
• Serve as the subject matter expert for GTM systems and data infrastructure, ensuring scalability, automation, and data integrity
• Publish dashboards and insights as the source of truth for GTM data, enabling executive, board, and departmental decision-making
• Oversee Deal Desk policies including pricing, discounting, approvals, and compliance with contracting standards
• Partner with Sales leadership to support forecasting accuracy, pipeline health, territory design, and compensation alignment
• Establish and track KPIs across Q2C, sales operations, and GTM systems, identifying trends and addressing operational bottlenecks
• Collaborate cross-functionally with Finance, Product, Customer Success, Marketing, and IT to ensure smooth data flow and aligned processes