Technical Product Specialist, The Browser Company
MacOS, Contract
$43–$58 /hr dependent on experience
More information about location
Building Arc, a new web browser
Be an early applicant
Building Arc, a new web browser
101-200 employees
Be an early applicant
$43–$58 /hr dependent on experience
More information about location
101-200 employees
Company mission
To build a better web browser— one that enables people to build their own home on the internet, and arms them with the tools they need to be more focused, organized, and in control.
Role
Who you are
- 4+ years in a technical support or product specialist role, ideally focused on MacOS and troubleshooting desktop applications
- Strong understanding of software development processes; coding/scripting experience is a plus
- Proven ability to triage, investigate, escalate, and resolve technical issues, working closely with engineering, QA, and support teams
- Expert troubleshooter, skilled at diagnosing complex technical issues and is technically curious when investigating bugs/regressions to go deeper in understanding the root causes
- Experience analyzing system logs, console logs, crash dumps and performance metrics to identify and resolve issues; familiarity with tools we use like Zendesk, Slack, Linear, Datadog, Postman, Github, Notion, Sentry or Charles Proxy is a plus
- You’re pragmatic, motivated by nebulous problems, and excited to work in a startup environment with quick product validation cycles
- We’re primarily focused on hiring in North American time zones and require that folks have 4+ hours of overlap time with team members in Eastern Time Zone
What the job involves
- As a Technical Product Specialist (contract) at The Browser Company, you’ll help us deliver a seamless, high-quality experience for our members by surfacing and resolving the most important technical issues
- Working closely with the Membership, Engineering, and QA teams, you’ll triage technical problems, escalate launch-blocking bugs, and ensure our software meets the high standards expected by hundreds of thousands of users
- Your expertise will directly contribute to making Dia more stable and delightful for our community
- Lead technical issue triage, moving issues from “speculative” to “real” and partner with engineers to resolve urgent tickets and incidents
- Write clear, actionable bug reports with thorough repro steps to accelerate engineering resolution for member-reported issues
- Test pre-release features to ensure quality and escalate any launch-blocking problems
- Drive high-priority issues to resolution through strong collaboration with Membership, Engineering, and QA. You’ll ensure seamless communication and alignment between teams being the bridge between Membership and Engineering
- Continuously improve internal processes that push the team toward faster, smoother issue resolution while maintaining a high bar for interactions with Members. Share thought processes, knowledge and experience with the Membership team
- Provide technical insights and support for escalated cases, leveraging coding and browser technology knowledge. Work closely with the Membership team on escalations, providing troubleshooting and information gathering guidance on cases
Application process
- Deadline to Apply: 1 September 2025 at 05:00 BST
Our take
The browser is a universal piece of technology, enabling people to access all that they want from the internet. However, the browser itself is often ignored, and despite all the changes to other software over the years, it has remained relatively unchanged. The Browser Company is building a new browser named Arc; designed to think quicker, reduce user work, and facilitate the modern way in which the internet is used.
The Browser Company, founded in 2019, sees an opportunity to create a browser that excites. Currently, brand dedication for browsers is limited, as they are designed to act in the background, which keeps their performance issues in the background as well. The Browser Company aims for Arc to be intelligent, and overcome problems such as overwhelming hits, online distraction and information being hidden under irrelevant results. Its competitors of course include some of the biggest names in tech, but it hopes to stand out by creating a browser that is dramatically new and more powerful, which will create its own space in the market through uniqueness in performance.
The Browser Company’s browser was released for mobile and Windows in 2024 and has been met with positive reviews. The company has raised impressive funds that will contribute to the further development of Arc and the release of Dia - an AI-focused browser - set to be released in 2025.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Mar 2024
$50m
LATE VC
Jan 2023
$56.8m
SERIES A
Total funding: $136.8m
Company benefits
- Choose-Your-Own-Compensation Plan: When we give you a job offer, we’ll actually give you two different offers — one that is focused on having a higher salary and one focused on higher equity. Candidates can choose either offer (or any numbers in-between) when they accept.
- Best in the Biz Insurance: We provide employees with full coverage medical, vision, and dental insurance and a free One Medical membership to help you keep you and your family healthy. We cover 100% of employee plan costs and up to 90% for dependents.
- Napping During the Workday: Some of us are better in the mornings, others are more productive in the afternoon. People should take breaks when they need to. If you’re on our team, we trust you to get your work done — our policy is: work when it makes sense for you!
- Take Time Off, Please!: We believe that people do their best work when they’ve rested and had valuable time off. So rather than having a maximum number of days off, we actually have a recommended minimum vacation of 20 days a year. Take time off when you need it and also just when you feel like it.
- Extremely Flexible Parental Leave: We are proud to offer an extremely flexible 12 weeks of parental leave — for any parent regardless of gender and for birth, adoption, surrogacy, or fostering. Take the 12 weeks all at once, or split up days to slowly transition back to work — we’re accommodating to everyone’s different situations! Birth mothers also qualify for an additional 6 weeks of medical leave.
- Design Your Dream Home Office: We are a remote first company. About half of our team currently lives outside of New York and across 5 different time zones. So if you need some stuff to make working from home a bit easier, we offer a $1000 stipend for anything you need to get comfortable.
- Cozy Office in Brooklyn, Wooo!: If you do happen to live in the New York area (or you want an excuse to visit) you can come into our beautiful office in Williamsburg. Coming into office is entirely optional, some of us come almost every day and some of us come in once a week. No obligation, we just genuinely like each other!
Company HQ
SoHo, New York, NY
Leadership
Josh Miller
(CEO)Board Member at Patreon. Co-Founder and former CEO of Branch.com. Former Director of Product for The White House.
Hursh Agrawal
(Engineering)Principal/Owner of Enso Code. Former Interim CTO of Thirty Madison and of Jumprope. Co-founder and previous CTO of Zinc.
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