EA and Operations Specialist, Level AI

Salary not provided

Mid and Senior level

San Francisco Bay Area

Human-quality AI for every customer interaction

Open for applications

Human-quality AI for every customer interaction

201-500 employees

B2BArtificial IntelligenceEnterpriseAnalyticsCustomer serviceSaaSAutomation

Open for applications

Salary not provided

Mid and Senior level

San Francisco Bay Area

201-500 employees

B2BArtificial IntelligenceEnterpriseAnalyticsCustomer serviceSaaSAutomation

Company mission

To blend human and machine intelligence to transform customer experiences.

Job

Company

Role

Who you are

3+ years of experience as an Executive Assistant, Operations Specialist, or similar role in a startup or fast-paced environment
Experience supporting senior executives in high-growth environments
Comfort working with ambiguity and rapidly shifting priorities
Strong organization, communication, and judgment
Self-starter mindset with a bias toward action and ownership
Comfortable working in-office with leadership

What the job involves

Level AI is a fast-growing, AI-first Customer Experience Intelligence platform backed by top-tier investors and founded by leaders from Amazon, Google, and Meta
Role - We’re looking for a highly organized Operations Specialist to partner closely with senior leadership and help run the business day to day. This in-office role combines executive support, business operations, and offsite management in a fast-paced startup environment
Provide executive-level support to senior leadership (calendar, meetings, travel)
Own day-to-day operational workflows that keep the company running efficiently
Track leadership priorities, KPIs, and action items
Support hiring operations and onboarding
Help maintain internal documentation, policies, and operating cadences
Partner with HR and Finance on vendors, payroll inputs, AP/AR, and compliancePlan and execute leadership and company offsites end-to-end
Support ad-hoc strategic and operational projects as the business scales

Our take

Contact centres play a critical role in modern businesses, yet they continue to face persistent challenges such as high staff turnover, operational inefficiencies, and the pressure of managing large volumes of customer interactions. On top of this, traditional approaches often struggle to consistently improve service quality while also ensuring customer data is handled securely.

Level AI addresses these issues with AI-powered tools designed to enhance contact centre operations, By leveraging generative AI and large language models (LLMs), the platform analyses customer conversations, delivers real-time support to agents, and automates processes such as quality assurance and sentiment analysis.

Following a significant funding round in 2024, the company announced plans to expand its team and accelerate product innovations. With this foundation, Level AIremains focused on helping organizations strengthen customer interactions and drive greater efficiency across their contact centre operations.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

Glassdoor (4.2)

Company

Funding (last 2 of 4 rounds)

Jul 2024

$39.4m

SERIES C

Mar 2022

$20m

EARLY VC

Total funding: $74.4m

Company HQ

Old Mountain View, Mountain View, CA

Leadership

Ashish Nagar

(Founder & CEO)

Previously a Product Manager at Amazon Alexa's Conversational AI Team. Worked as Director of Product & Business at both Relcy, Inc. and Kinestral Technologies Inc. Also worked as a Venture Capitalist at Investor Growth Capital and was a Senior Associate at The Boston Consulting Group.

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