Device Support Engineer, Flock Safety
$65-85k
+ Stock Options
Public safety operating system
Job no longer available
Public safety operating system
1001+ employees
Job no longer available
$65-85k
+ Stock Options
1001+ employees
Company mission
To create safer, happier communities and cities by pre-emptively fighting crime.
Role
Who you are
- Have demonstrated excellence in device support engineering roles for 2+ years
- Are comfortable with technology products and terminology and supporting other teams through a variety of contact channels. Bonus points for experience with Salesforce or similar tools and understanding of imaging basics
- Have excellent written communication skills
- Have experience troubleshooting technical softwares and finding creative solutions
- Embrace change and know how to maneuver around challenges and ambiguity
- Have the ability to work independently, prioritize and manage multiple tasks, and clearly communicate necessary information to internal teams
- Having flexibility with their working schedule (potentially some evenings/weekends) - to be discussed during interview process
- Feeling uneasy that you havenât ticked every box? Thatâs okay; weâve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day
What the job involves
- Join a mission that matters
- As a Device Support Engineer at Flock Safety, youâll be the first line of defense, keeping our technology running at its best
- Youâll troubleshoot cutting-edge devices, collaborate with teams across Product, Engineering, and Operations, and directly impact our goals of crimes solved and increasing community safety
- This fully remote role is perfect for problem-solvers who thrive in fast-paced environments, love learning new technology, and want their work to make a real difference
- Every fix, every insight, and every improvement you make helps communities across the country stay safer â and thatâs something worth getting excited about
- Seeking individuals willing to work on weekends as needed
- Become an expert on all things Flock Safety, serving as a valuable resource of device support
- Provide quick, accurate assistance to solve any issues we have via live chat, automated alerts and email
- Empower our customer support by sharing tips and best practices on how to effectively use our software and hardware
- Partner with the Product, Engineering, Operations, Sales, Project Management, and Customer Success teams to tactfully resolve camera support cases
- Make recommendations to the Flock Safety product to magnify your impact and drive change across the network
- The First 30 Days
- Get familiar with our products, use cases, salesforce and the role of the product validation team in the process of ensuring the high quality and healthy fleet
- Build the understanding of how our images should look like, what are the typical problems we face, how to troubleshoot the devices and how to optimize them
- You will work on to solve device support cases which are created automatically by alarms and manually by our customer support
- You will have good understanding of camera basics and technical background of our devicesâ hardware and software
- You will provide technical notes from devicesâ performances for our customer support to help them communicate with the customers
- Propose process and tool enhancement to fasten the field validation and adjustment
- Analyze case trends and communicate the findings to right stakeholder
- Continue meeting with Culture Carriers and VPs
- The First 60 Days
- Continue to expand device knowledge
- You will now take any case, including more advanced ones as you will now be more familiar with the system and tools
- You will have one day a week when you are responsible to solve all new device support cases with help of the team
- Contribute to established knowledge bases
- Be self-sufficient and maintaining your own personal queue as well as keeping up on any ongoing cases with other internal teams
- At the end of 60 Days, the work-flow should be optimized and more tricky cases could be solved independently
- Plan for improving the efficiency even more
- 90 Days & Beyond
- You should be very familiar with the software and hardware to the point that you can answer internal questions in Slack help channels
- You will have one day a week when you are responsible to solve all new device support cases
- You should be proposing improvements that could be made for a better customer experience or device performance
- Weekly progress reports should show that you are performing at a high standard around the same level as other existing Device Support Engineers
- At the end of 90 Days, you are rolling. The work-flow is optimized and we can solve device support cases in less than 24 hours
Our take
Public vehicle surveillance provides valuable insights to emergency services for the prevention of crime, but bringing information together to create leads is difficult. There's no standardised system for inter-city vehicle surveillance, and this makes it difficult for communities and law enforcement services to work together.
Flock Safety provides surveillance equipment that aims to improve the abilities of law enforcement and homeowner associations to communicate data with each other. The company focuses on vehicle surveillance, innovating on existing technology by using machine learning to categorise vehicles by color, license plate, state, and other data points.
Whilst automated surveillance equipment is used daily within federal police forces, Flock Safety builds technology systems that provide a means for smaller law enforcement agencies to quantify and share surveillance data easily. It's caught on too, with a funding round of $275 million awarded in 2025 that will be used to expand its manufacturing capabilities. lock Safety, a U.S. startup developing surveillance technology, has raised $275 million in new funding led by Andreessen Horowitz, as it invests in a manufacturing facility and expands into drone products, the company told Reuters. funding behind it, This data can then be automatically processed to help develop leads, a time-consuming process that would usually have to be completed manually.
Steph
Company Specialist at Welcome to the Jungle
Insights
40% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Mar 2025
$275m
LATE VC
Mar 2024
$200m
SERIES G
Total funding: $857.8m
Company benefits
- đ´Use what you need PTO: We seriously mean it, plus 11 company holidays and your birthday off!
- âď¸Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match
- đŞFamily Leave: We provide 16 weeks of 100% paid leave for primary caregivers and 12 weeks of 100% paid leave for secondary caregivers
- đźFertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. We will reimburse $10,000 a year for adoption, surrogacy, or infertility
- đ§ Mental Health: All employees receive an annual subscription to Headspace
- đCaregiver Support: We have partnered with Cariloop to provide our employees with caregiver support
- đ¸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions
- đťWFH Stipend: $150 per month to cover the costs of working from home
- đL&D Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more
- đ Home Office Stipend: A one-time $750 to help you create your dream office
- đ˘Coworking Space: If youâre not local to our ATL HQ, weâll provide $250 a month to get you set up with an All Access Membership to WeWork (or a local coworking space in your area)
- đžPet Insurance: Weâve partnered with Pumpkin to provide insurance for our employeeâs fur babies
Company HQ
Home Park, Atlanta, GA
Leadership
Garrett Langley
(Founder & CEO)They worked in Computer Services freelance for over 6 years before joining Firethorn in 2015, and Clutch Technologies in 2014. They left their position as President of Moment LLC to found Flock Safety in April 2017.
Share this job
View 36 more jobs at Flock Safety