Customer Success Manager, Patrowl
External security posture management
Be an early applicant
External security posture management
21-100 employees
Be an early applicant
21-100 employees
Company mission
To automate the detection and remediation of your vulnerabilities to finally be faster and more efficient than cybercriminal organisations.
Role
Who you are
- First and foremost, you are dynamic, organised, and autonomous — with a positive attitude
- If that sounds like you, this role is made for you 🤗
- We’re looking for someone who will thrive in our team, contribute to our culture, and grow with us 🌱
- No background in cybersecurity? No problem — we’ll teach you everything you need to know
- A great listener with strong interpersonal skills
- Calm, thoughtful, and customer-focused
- Resourceful, but comfortable asking for help when needed
- Curious and eager to learn
- A strong team player
- Open to feedback and keen to improve how we work
- Proactive and solution-oriented
- At least 4 years’ experience managing a portfolio of B2B SaaS clients, ideally in a cybersecurity, IT, or other technical environment
- Proven track record of driving renewals and account growth (upsell / cross-sell)
- Experience working with mid-market and/or enterprise clients
- Comfortable engaging with multiple stakeholders, including technical teams and senior decision-makers (C-level)
- Experience with complex, technical solutions (multi-product, integration, or high-touch environments), rather than purely transactional SaaS
- Familiar with subscription models and long sales cycles, with exposure to ARR, renewals, and forecasting
- Experience working cross-functionally with Sales, Product, Tech, and Support teams
- Able to translate technical topics into business value
- Professional level of French and English (written and spoken)
What the job involves
- As a Customer Success Manager, you will be the main point of contact for our clients, playing a key role in ensuring they get the most value from Patrowl
- Your mission is simple: drive customer satisfaction, retention, and growth
- You’ll build strong relationships with your clients, support them throughout their journey, and contribute directly to our upsell strategy
- Act as the primary point of contact for your clients
- Build strong, long-term relationships based on trust
- Support clients during onboarding to ensure a smooth start
- Provide guidance and share best practices to maximise product adoption
- Build and execute structured account plans
- Identify and drive upsell and cross-sell opportunities
- Map key stakeholders (CISOs, cybersecurity teams, IT, C-level)
- Challenge and support clients in evolving their security strategies
- Translate technical topics into clear business value and impact
- Lead complex deployments and client projects
- Coordinate internal teams (Sales, Tech, Product, Support)
- Ensure commitments are met (SLA, roadmap alignment, priorities)
- Organise and lead Quarterly Business Reviews (QBRs)
- Engage with senior stakeholders in complex, multi-contact environments
- Communicate performance, value delivered, and future opportunities
- Own contract renewals and ensure high retention rates
- Maximise existing ARR through account expansion
- Anticipate churn risks and proactively address them
- Monitor customer health through data-driven indicators (usage, satisfaction, renewal likelihood)
- Collect client feedback and contribute to improving the product roadmap
- Collaborate internally to improve the customer experience (tutorials, documentation, chatbot, etc.)
Application process
- A first screening interview with Amy, our Talent Acquisition Manager, for 10–15 minutes via video, to see if we might be a good fit
- A short case study to prepare for the next interview
- A second interview in-person with Khalif, our VP Sales, and Vladimir, one of our co-founders, to discuss your interests, the role, and your skills
- A final interview with another co-founder and a member of the commercial team, to discuss working together
Our take
As the sophistication of cyber threats continues to rise, the cybersecurity landscape must keep up. Patrowl provides an Offensive-Security-as-a-Service solution to help businesses shore up their security by monitoring and securing their external security posture.
Taking advantage of automation and real-time analysis, Patrowl's platform is capable of continuously rediscovering all exposed assets, identifying weaknesses and vulnerabilities and remediating threats by priority.
This proactive approach to cybersecurity is being favoured more and more by businesses, meaning Patrowl's potential client base is set to grow. It has raised considerable funds to support its expansion from France into the UK, as well as help supercharge R&D.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Sep 2024
$12.8m
SERIES A
Sep 2022
$2.4m
EARLY VC
Total funding: $15.1m
Company benefits
- Restaurant vouchers
- Snacks at will
- Open space
- Games room or leisure club
- Paid leave
- RTT
- Company savings plan (PEE)
- Team building
- Casual attire
- Transparency policy
- Afterworks
- Team lunches
- Development plan
- Financing of certifications
- Training on working hours
- Seminars & professional training
- Online training
- Paternity leave
- Maternity leave
- Mutual health insurance
- 100% salary maintenance from the first day of sick leave
- Sick leave
- Supplementary pension
- Public transport reimbursement
Company HQ
Grenelle, Paris, France
Leadership
Nicolas Mattiocco
(Co-Founder & CEO)Previously co-founded GreenLock Advisory. Was also an Information Security Manager at EY and an Information Security Consultant at OPPIDA.
Florent Montel
(Co-Founder)Previously co-founded GreenLock Advisory. Was also the Manager of Offensive Security at Almond and responsible for the Penetration Test Team at NetXP.
Vlad Kolla
(Co-Founder)Contributor at NoLimitSecu. Previously co-founded GreenLock Advisory and worked in InfoSec at CHANEL.
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