Customer Success Manager, Vectra AI
+ Equity
Travel approximately 25%
AI cyber threat detection
Be an early applicant
AI cyber threat detection
501-1000 employees
Be an early applicant
+ Equity
Travel approximately 25%
501-1000 employees
Company mission
To make the world a safer and fairer place by using AI to see and stop threats before the become breaches.
Role
Who you are
- 5+ years of experience in customer-facing roles (Customer Success, Technical Account Management, Sales Engineering) in enterprise SaaS, preferably in cybersecurity
- Deep understanding of cybersecurity solutions (e.g., firewalls, SIEM, NDR, forensics)
- Strong technical foundation in network protocols and security (TCP/IP, DNS, SSL, VPN)
- Experience managing full customer lifecycle: onboarding, adoption, retention, expansion Demonstrated success driving renewals and identifying growth opportunities
- Ability to interpret and act on customer health metrics and usage data
- Excellent organizational and project management skills
- Empathy, proactivity, and passion for customer success
- Strong communication and presentation skills, both written and verbal
- Fluency in German (native or near-native) and Dutch, along with strong English communication skills, is required
- Bachelor’s degree required; preference for Computer Science or related field
- Cybersecurity certifications (e.g., CISSP, CISM) are a plus
- We encourage you to apply even if you don’t meet 100% of the requirements
What the job involves
- The Customer Success Manager (CSM) plays a critical role at Vectra, managing and expanding our most valuable asset: our customers
- As a CSM, you will develop strategic relationships with customers, including key business executives and IT and security stakeholders
- Your objective is to ensure customers achieve their business goals through their investment in Vectra
- You will act as a trusted advisor and strategic partner to your customers, leveraging your cybersecurity expertise and deep product knowledge to drive adoption, satisfaction, and outcomes
- You will own the full customer lifecycle, from onboarding to expansion, and work cross-functionally to ensure customer success
- Own the end-to-end customer relationship, from onboarding through renewal
- Conduct onboarding and training sessions to ensure a successful rollout of the Vectra platform
- Establish trusted advisor relationships with key customer stakeholders (e.g., CISO, SOC, IT leads)
- Develop and execute Success Plans tailored to each customer’s business objectives
- Conduct Executive Business Reviews (EBRs) and share insights from usage data, KPIs, and feedback
- Monitor and improve customer health through proactive engagement and best practices
- Drive deep integration of Vectra into customer workflows and technical ecosystems
- Identify, assess, and mitigate renewal risks; lead renewal and get-well planning
- Identify upsell and cross-sell opportunities and collaborate with sales on expansion strategy
- Act as the voice of the customer internally, advocating feedback to product, engineering, and leadership
- Collaborate closely with Support, Product, and Engineering teams to solve problems and enhance product value
- Stay current on cybersecurity trends and apply them to customer strategies
- Travel approximately 25%
Our take
The increasing advancement of technology has created a need to keep our data safe and secure. And with cyber-attacks on the rise, companies are looking for ways to deter this problem. In response, Vectra AI has developed an AI-driven cyber security platform that detects attacker behaviours regardless of location.
The company continuously creates unique algorithm models for a host of current and new threat scenarios. What sets it apart from its competitors is the fact that its AI platform excels in detecting, clustering, prioritizing, and anticipating attacks. Alerts uncover attacker methods in action and are correlated across customer environments to expose real attacks.
Vectra AI has seen considerable global growth through its continued focus on platform innovation. Its expansion into new markets and locations has firmly established it as one of the top and award-winning cybersecurity options on the market.
Steph
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Apr 2021
$130m
SERIES F
Jun 2019
$100m
SERIES E
Total funding: $352.3m
Company benefits
- Unlimited PTO
- Healthcare Packages
- Global Wellness Days
- Employee Assistance Programs
- Parental Leave
- Fertility Assistance
Company HQ
West Valley, San Jose, CA
Leadership
Hitesh Sheth
(CEO)Former COO of Aruba Networks.
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