Customer Success Manager, LegalFly

Salary not provided

+ Equity compensation in the form of ESOP

Mid and Senior level

London

More information about location

3 days a week in office (Fitzrovia, London)

AI solution for law firms & legal teams

Job no longer available

AI solution for law firms & legal teams

21-100 employees

B2BArtificial IntelligenceLegalSaaSData AnalysisAutomation

Job no longer available

Salary not provided

+ Equity compensation in the form of ESOP

Mid and Senior level

London

More information about location

3 days a week in office (Fitzrovia, London)

21-100 employees

B2BArtificial IntelligenceLegalSaaSData AnalysisAutomation

Company mission

To democratise legal services.

Job

Company

Role

Who you are

Have a successful track record in managing the entire Customer Success lifecycle from A to Z for a SaaS company
Understand the nuances of working with top-tier enterprise clients in a B2B environment
Experience working in fast-paced startup environments
Comfortable with ambiguity and able to thrive in environments with evolving structures
You have outstanding interpersonal abilities and strong written and verbal communication skills
You are bold and confident, able to handle curveballs with ease
Are process-driven and able to work meticulously
You are fluent in Dutch or French and English

What the job involves

Own the entire enterprise customer success journey, ensuring smooth transitions from sales to implementation and guiding customers through deployment with training and support
Lead QBR meetings, provide online support and manage NPS to enhance customer satisfaction and drive renewals and expanded use of LEGALFLY
Serve as the main liaison between clients and LEGALFLY’s team, ensuring effective communication and collaboration with support, sales and product teams
Drive product adoption and ongoing usage, delivering exceptional customer happiness and resolving any issues as the customer advocate
Implement and improve Customer Success processes, creating scalable programs like customer health checks, onboarding and new feature adoption to meet customer success objectives
Develop and document best practices for support and product improvements to enhance the customer experience

Salary benchmarks

Our take

Despite the rise of AI and automation for workflows, many law firms and legal teams still find themselves juggling masses of documents, bogged down in security concerns and manual tasks. Tailored for the legal sector, LegalFly supplies a secure AI-native workspace to help automate these legal services.

The company's platform includes an interface that speedily transforms legal and financial documents into actionable insights. Plus, it has tools built to automate operations from contract review and drafting and help users easily discover all their legal and financial documents.

It's a valuable proposition, bringing efficiency to a sector that sorely needs it. Series A funding raised in 2024 was used to expand across Europe and enhance Legalfly's partnerships with leading law firms and enterprises.

Kirsty

Company Specialist at Welcome to the Jungle

Company

Funding (2 rounds)

Jul 2024

$17.3m

SERIES A

Nov 2023

$2.4m

SEED

Total funding: $19.7m

Company benefits

The necessary equipment for you to do your best work
Performance-based bonuses
Quality-driven environment
Continued education coverage
Flexibility to work remote 2 days a week
Team-building activities, outings, and social gatherings

Company HQ

Arrondissement of Ghent, Ghent, Flanders

Leadership

Ruben Miessen

(Co-Founder & CEO)

Spent 2 years at Match Group as Team Lead of a few different projects. Previously co-founded MAGGY and ZetaPulse, and was CTO at Gumption Group.

Gregory Vekemans

(Co-Founder & CDO)

Previously Senior Product Designer at Plenty of Fish, UX/UI Designer at RMDY, Marketing Designer at Match Group and Motion Designer at Well Played, a smart video company.

Kasper Verbeeck De Wael

(Co-Founder & CTO)

Previously Engineering Lead at Plenty of Fish, Senior Software Engineer at Tinder, Senior Full Stack Engineer at Match Group and Full Stack Engineer at Partners for Design.

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