IT Operations Analyst, Gopuff

Including Weekends

$43.2-72.5k

AWS

iOS

Android

Azure

Windows

Okta

Postman

Zendesk

JIRA

Asana

ServiceNow

Junior, Mid and Senior level

Boston

Miami

New York

San Francisco Bay Area

More information about location

3 days a week in office

Groceries, alcohol, home essentials delivery service

Job no longer available

Groceries, alcohol, home essentials delivery service

1001+ employees

B2CRetailFoodConsumer GoodsDeliveryeCommerce

Job no longer available

$43.2-72.5k

AWS

iOS

Android

Azure

Windows

Okta

Postman

Zendesk

JIRA

Asana

ServiceNow

Junior, Mid and Senior level

Boston

Miami

New York

San Francisco Bay Area

More information about location

3 days a week in office

1001+ employees

B2CRetailFoodConsumer GoodsDeliveryeCommerce

Company mission

To deliver food, drink, supplies, and essentials to customers' doorsteps, safely and quickly.

Job

Company

Role

Who you are

Ideal candidates would have a Bachelor's Degree in Technical Discipline and industry certifications such as A+, Network +, Cisco CCNE/CCNA, or equivalent
Knowledge of Windows, Mac, iOS, and Android
Experience documenting resolutions for entry to the Knowledge Base
Experience with Identity Management Concepts (G Suite, Azure Active Directory, Okta)
Familiarity with Cloud Environments (Azure, AWS, Meraki)
Experience with Incident Management Platforms (ServiceNow, Zendesk, Freshservice)
Experience with POS systems (Square, NCR Emerald) is a plus
Knowledge of core networking concepts (TCP/IP, SDWAN, VPN)
Experience with Software Project Management Platforms (JIRA, Asana)
Familiarity with Software Engineering Tools (Github, Postman, Visual Studio Code)
Exposure to Software Engineering Concepts (APIs, Function Apps)
Understanding of Endpoint Configuration Management Concepts (Intune, JAMF, KACE)
Ability to learn and pick up concepts quickly
Detailed-oriented, aware of secondary effects resulting from changes
Experience working both independently or as part of a project group
Confidence in making wise decisions on your own within generally defined parameters
Adeptness in investigating problems outside your own knowledge area
Strong organizational and analytical skills; oral and written communication skills
Must possess a positive and professional attitude
Experience working with virtual/remote staff members
Customer service-oriented focus

What the job involves

The IT Operations Support Analyst will be a part of a team responsible for the timely triage, resolution, and escalation of production issues with core Gopuff and BevMo engineering and retail services
This role interacts directly with employees at all Gopuff and BevMo locations as well as our corporate staff and acts as the point of escalation to the engineering team
The IT Operations Support Analyst position will report to the IT Support Manager
Provide a high level of support and customer service to staff throughout Gopuff & BevMo
Effectively prioritize multiple support requests in a fast-paced environment
Troubleshoot and resolve remote hardware, software, and network issues
Identify, triage, and escalate incidents impacting Gopuff & BevMo systems
Work within Gopuff’s existing MDM, productivity, proprietary, and off-the-shelf software systems to assign and troubleshoot roles, applications, and configurations
Ensure that security and other standards are applied across corporate assets
Comply with business and disaster recovery runbooks
Create and maintain accurate documentation
Work with various internal departments to collect relevant information and/or assist in the resolution of technical problems
Work with 3rd party vendors to troubleshoot issues
Assist other IT teams, as time permits, on more complex projects

Our take

Gopuff was an early player in the last-mile delivery space, offering consumers access to a wide range of consumer goods (including food and alcohol) with delivery in ~30 minutes through its network of micro fulfillment centers, from which a fleet of drivers pick up and drop off orders.

Gopuff currently operates in over 1,000 cities and is adding more. The company has also made several strategic acquisitions to charge its growth – including UKs Fancy and Dija, and US BevMo!. However, the company faces increased competition on all sides, from Getir (who recently acquired Gorillas), Glovo, and Zapp, as well as high operating costs.

To combat its competition, the company has added a range of new capabilities to its platform, launching features to eliminate former pain points by including advance order scheduling, gifting, and in-store pickup.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

-11% employee growth in 12 months

Glassdoor (2.7)

Company

Funding (last 2 of 11 rounds)

Nov 2025

$250m

LATE VC

Dec 2021

$1.5bn

CONVERTIBLE

Total funding: $5.2bn

Company HQ

Northern Liberties, Philadelphia, PA

Leadership

Yakir Gola

(Co-Founder & Co-CEO)

Co-founded GoPuff whilst studying at Drexel University.

Rafael Ilishayev

(Co-Founder & Co-CEO)

Rafael studied at Drexel University with Yakir, where they co-founded Gopuff together in October 2013, and have been co-CEOs since.

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