Client Success Manager, Big Health
Employers
$110-125k
+ Stock options
Digital mental healthcare portal
Be an early applicant
Digital mental healthcare portal
201-500 employees
Be an early applicant
$110-125k
+ Stock options
201-500 employees
Company mission
Big Health is on a mission to help millions back to good mental health.
Role
Who you are
- Minimum of 4+ years of enterprise account management experience, with demonstrated ability to confidently engage with senior stakeholders
- Strong interpersonal aptitude with the ability to coordinate cross-functionally and meet deadlines in a fast-paced environment
- Ability to act proactively to influence key stakeholders and drive decisions
- Strong executive presence and ability to communicate confidently with senior benefits leaders
- Strong attention to detail. You’ll have complete ownership of your accounts and measure their success. A detail-oriented, thorough, creative, and analytical approach will be critical to your and your client’s success
- Clear, collaborative communication skills and a willingness to support your Big Health team
- Proficiency in building clear, insight-driven presentations (PowerPoint / Google Slides) and analyzing data (Excel / Google Sheets); familiarity with Looker and Salesforce is highly desirable
- An interest in healthcare, healthtech, & mental health, and a passion for directly improving peoples’ lives strongly preferred
- Curiosity, humility, proactivity, patience, and drive - the perfect recipe for a top Client Success Manager
What the job involves
- The Client Success Manager owns the relationships and the creation and execution of strategic account plans between Big Health and a portfolio of our client partners
- You will have the opportunity to work closely with internal teams from across the company to support your clients, including Enrollment Marketing, Finance, Legal, Data, Product, Sales, and more
- The ideal candidate will also help develop best practices and take on strategic projects that will benefit the Client Success organization and the company as a whole
- We’re a collaborative and tight-knit team—join us!
- Build strong, consultative relationships with employer clients to become a trusted partner and advisor in supporting the mental health of client populations through utilization of Big Health’s products
- Manage enrollment marketing and campaign planning efforts to generate awareness of our programs among the client populations - work with your clients to identify unique opportunities to help clients expand engagement within their populations
- Prepare reporting for and lead monthly/quarterly client meetings, annual reviews, and manage follow-ups in a timely manner to ensure client satisfaction
- Think strategically and work cross-functionally to troubleshoot client requests
- Take responsibility for up-sell opportunities and contract renewals
- Become a product expert and internal champion for clients' needs as our offerings evolve
- Analyze, interpret, and present program engagement and outcome metrics to demonstrate value to our clients
Our take
Mental health has accelerated as a topic in public discussion over the past decade, leading to the rise of products such as Calm and Headspace, promoting positive mental health through meditation and quality sleep. Big Health delivers digital therapeutics for the most prevalent mental health conditions, beginning with "Sleepio" for insomnia, and "Daylight" for anxiety.
There are many products competing to become part of our daily routine for sleep and mental well-being, with some taking a more scientific approach than others. Big Health's products are scientifically backed, with its main product Sleepio being proven to help for sleep and mental health. The company's main selling point is that goals are personalized as the product learns about each user, delivering unique experiences for different people.
Given the complexity of mental wellness, there should be plenty of space for new techniques/products for years to come, meaning that Big Health should be afforded plenty space to grow. The company has taken the approach of selling to businesses (so it can provide the product to its employees) - a smart strategy as individuals aren't yet used to spending large amounts on mental well-being.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jan 2022
$75m
SERIES C
Jun 2020
$39m
SERIES B
Total funding: $129.2m
Company benefits
- 100% employee coverage for medical, vision, and dental
- Free access to Sleepio for poor sleep, Daylight for worry and anxiety, and additional mental health benefits
- 20 days of PTO plus eight holidays
- Year-end week off, Flex Fridays, and 10 days of paid sick leave per year
- $1k USD or £800 stipend — plus five paid days off — for professional development
- Work-from-home setup stipend
- Annual Summit in-person at our SF HQ (virtual when needed), and regular social events to keep bonds strong
- Employees are eligible for parental leave on day one
- Dependents are eligible for 50% coverage on our medical, vision and dental plans, plus access to Sleepio and Daylight
- 401(k) program with company match
Company HQ
Financial District, San Francisco, CA
Leadership
Peter Hames
(President)Was formerly CEO of the company. Has 4 years of experience as an NHS Innovation Fellow. Previously the Head of Business Development for Lucky Voice (karaoke company). Was also a Board Member of the Digital Therapeutics Alliance.
Colin A. Espie
(Chief Scientist)Previously Senior Clinical Psychologist at NHS Greater Glasgow and Clyde, Clinical Director/Consultant Clinical Psychologist at the NHS. Currently also Professor of Sleep Medicine at University of Oxford.
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