Product Manager, LegalZoom

• 2–4 years of product management experience at a technology company, ideally focused on subscription products for small business or consumer companies
• Meaningfully grown a product in a thoughtful, strategic way, including understanding product retention and go-to-market moments
• Proven ability to define customer needs through interviews and data, and translate those insights into measurable product improvements
• A data-driven mindset, with the ability to interpret data in-context and model changes. You make the recommendation and act on it, with proven experience utilizing metrics and insights as tools for informed decision-making
• Outstanding storytelling and communication skills, with the ability to adapt your style as you work with others up, down, and alongside you in the organization
• A bias toward action and a track record of delivering value quickly, then improving through feedback and insight
• AI literacy and an eagerness to embrace it for your own work and for building customer-facing products

Desirable

• This role is focused on the compliance needs of small businesses. Our customers rely on our recurring service to keep their businesses and nonprofits compliant, and your goal is to deliver on that promise
• Your role will be to expand the current product offerings, deliver more value for existing customers, and understand the key compliance moments so LegalZoom and partner products are relevant and timely to customer needs
• The goals for this role will be focused on new acquisition, onboarding, retention, and expanded value as we grow to serve existing small businesses
• This is a high-growth area of LegalZoom, and we require a cross-functional leader to rally the team, be data-driven, and be deeply grounded in the customer problem
• Take a hands-on approach to leadership of your projects. You’ll own planning and end-to-end execution of features and programs, working with cross-functional partners. You’ll define the roadmap and inspire the team to execute
• Focus on improving customer satisfaction, thereby enabling a long-term relationship with LegalZoom beyond the point of formation
• Be intimately connected with, and a champion for, our customers
• Possess a "learn fast, fail fast" mindset—identify, then focus on the key opportunities. You’ll understand risk, and recognize when to ship fast and iterate from there
• Leverage data and insights to drive quality customer experiences and business outcomes
• Understand your funnel, diagnose problems, and lead brainstorming sessions for solutions