Relationship Manager, Flywire
EDU
+ RSU's
Global payments processing
Job no longer available
Global payments processing
1001+ employees
Job no longer available
+ RSU's
1001+ employees
Company mission
To improve the payment experience for everyone.
Role
Who you are
- 4+ years of sales, account management, or client management experience
- A background working in education and/or fintech (preferred)
- Strong proactive commercial drive
- Experience in consultative sales; the ability to build rapport quickly, identify and diagnose business problems, demonstrate products remotely, or in person, and meet the specific customer needs with effective solutions
- A natural project manager, organising the process of capturing revenue from the account. Comfortable coordinating the plan, the people on the team, and essentially making sure everything gets done
- A collaborator that can effectively facilitate internal account management teams to contribute useful ideas. Creates internal relationships within the organisation to help drive revenue growth
- Ability to speak to the technical aspects of a solution and know when to handle conversations personally versus when to bring in a technical expert
- Strong communication skills (written and oral)
- Familiarity with CRM applications (Salesforce preferred)
- Ability to professionally handle client issues and implement effective resolutions
- Financial acumen to handle contract negotiations effectively
What the job involves
- We, at Flywire, are looking for a strategically minded Relationship Manager (RM) to work with our existing portfolio of Education Clients – to gain a deep understanding of our clients’ worlds and to align Flywire’s products and services with their objectives
- In doing so we will build stronger client relationships across campus, increase the utilisation of our platform(s) and ultimately drive revenue
- The RM, reporting directly to the Head of Relationship Management UK, will work closely with the Sales, Implementation, and Client Optimisation to execute strategies designed to drive growth, uncover new business potential, increase revenue, provide accurate issue resolution and assure clients and their students have the best payment experience and support in the industry
- Gain a clear understanding of clients goals at an organisational, departmental and individual level and ensure these are documented in strategic account plans
- Stakeholder management including increasing the breadth and seniority of contacts whilst also connecting them with appropriate Flywire counterparts
- Work alongside Client Optimisation and Consultants/Internal Stakeholders to capture an in depth knowledge of client’s operations including student lifecycle and payer journey
- Work alongside / Coordinate (i.e. not execute) Client Optimisation in helping the client to understand/trust how to maximise their utilisation of existing functionality
- Map Flywire’s wallet share of existing payment flow and unearth new opportunities for Flywire products and services, owning the end-to-end upsell, working with Technical Sales support as required
- Managing proposal writing, contract negotiations and renewals
- Oversee deployment of Flywire assets working alongside Implementation and Client Success teams
- Leading an internal account team, ensuring there is a clear understanding of what we are trying to achieve with a client and escalating support requests or issues as appropriate
- Adopt a data driven approach, working alongside Client Analysts, to spot potential risks before they materialise and create a ‘no drama’ environment
- Meticulous organisation and prioritisation to ensure momentum on activities
- Guide/advise the client in industry best-practices and trends
Application process
- Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment
- Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions
Our take
Flywire is a digital platform that simplifies the paying experience for international transactions. Flywire leverages its vertical-specific software and payments technology to deeply embed within client's existing accounts-receivable workflows.
Flywire was first set up to help international students pay their tuition for American colleges, but has since grown into a global payments enablement and software company. It has processed billions of dollars in payments for clients across the world and secured approval for its major payment institution license, enabling it to operate domestic money transfer and cross-border money transfer services.
Flywire serves clients across education, healthcare, travel, and B2B, including several Ivy League schools, and top US hospital systems. The company appears to be focussed on growth, including by strategic acquisitions and entry into new markets, recently in the Asia Pacific and Australia, as well as further developing its channel partners ecosystem.
Steph
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Mar 2021
$60m
SERIES F
Feb 2020
$120m
SERIES E
Total funding: $323.2m
Company HQ
Downtown Crossing, Boston, MA
Leadership
Mike Massaro
(CEO)Mike joined Flywire as a VP of Business Development in 2012 before becoming CEO in 2013. Prior to this, he spent 6 years at Carrier IQ as a VP of Strategic Accounts & Corporate Development and Advisor.
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