Senior Business Operations Analyst, Hyperscience
Customer Success
$103-155k
+ Equity
Cloud-based intelligent automation as a service
Job no longer available
Cloud-based intelligent automation as a service
201-500 employees
Job no longer available
$103-155k
+ Equity
201-500 employees
Company mission
Hyperscience is on a mission to connect human and artificial intelligence to solve tomorrow's automation challenges today, creating better outcomes for customers, companies, and the world.
Role
Who you are
- Education: Bachelor’s degree in Finance, Business Administration, Economics, or similarly technical field
- Experience: Minimum of 5 years of experience in financial analysis and/or business operations, customer success operations, or related roles. Preferably with some experience working for an enterprise software company in a high-growth environment
- Proficiency in financial planning and analysis. Advanced spreadsheet skills and deep experience with Salesforce and common data analysis tools (e.g., SQL, Snowflake, Looker or similar)
- Analytical Skills: Strong analytical and problem-solving abilities with a keen attention to detail
- Communication Skills: Excellent verbal and written communication skills, with the ability to present complex information clearly and concisely
- Project Management: Proven project management skills with the ability to lead cross-functional teams and manage multiple projects simultaneously
- Business Acumen: Strong understanding of business operations and strategic planning processes. Ability to prioritize & scope work aligned to business objectives
- Experience working in or with Customer Success or Professional Services organizations
- Some experience with process improvement methodologies (e.g., Six Sigma, Lean) preferred
- Some experience using Qualtrix XM, and HubSpot preferred
What the job involves
- In this key role, you will leverage your analytical expertise to drive holistic business improvements and support strategic decision-making processes.
- This is a globally collaborative role supporting Customer Success and Technical Services teams in close partnership with Revenue Operations, Finance, People Operations and Technology teams.
- Business Operations:
- Support the development and execution of customer-success strategies and initiatives
- Analyze business processes and workflows to identify gaps, inefficiencies and recommend improvements
- Collaborate with cross-functional teams to implement & track operational changes
- Drive continuous improvement: Monitor key performance indicators (KPIs) and develop dashboards to track operational metrics
- Document and maintain key process guides and policies
- Data analysis & reporting on customer health and professional services business
- Conduct in-depth analysis of customer health & services business to identify trends, variances, and areas of opportunity
- Prepare weekly, monthly and quarterly comprehensive reports and presentations for senior management and stakeholders
- Extract, analyze, and interpret a wide range of customer and business related datasets to provide actionable insights
- Utilize advanced analytical tools and techniques to support data-driven decision-making
- Ensure data accuracy and integrity in all analyses and reports
- Develop and maintain financial models to support business forecasting, budgeting, and strategic planning
- Project Management:
- Lead and manage projects from initiation to completion, ensuring timely delivery and alignment with business goals
- Coordinate with various departments to ensure seamless project execution and communication
- Prepare project documentation, including plans, timelines, and status reports
- Risk Management: Proactively identify risks and issues & work with stakeholders to recommend and implement appropriate mitigations
- Accountability: Help hold teams and individuals accountable for maintaining high quality standards per our internal policies and compliance requirements
Our take
Manually entering data from handwritten forms can be time-consuming and costly, but when scaled to millions of forms annually the problem becomes more serious. Hyperscience is automating data entry by leveraging advanced artificial intelligence and machine learning techniques to provide near-perfect accuracy on robotic process automation (RPA).
By reducing the volume of manual work involved, companies can save time, reduce clerical errors, and cut costs. Many of Hyperscience’s partners are enterprise IT consulting companies such as Accenture, Atos, Cognizant, Deloitte, Infosys and Tata Consultancy Services.
The company have raised impressive funding following rapid growth. However, Hyperscience recently had to lay off a considerable part of its workforce, with its CEO also stepping down. However, following the appointment of a new CEO in April 2023, the company is getting back on a path of regrowth and rapid expansion.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-12% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Dec 2021
$100m
SERIES E
Oct 2020
$80m
SERIES D
Total funding: $288.9m
Company benefits
- 6-month parental leave (or double salary to pay for your partner's unpaid leave)
- 30 days of paid leave annually
- A 100% 401(k) match for up to 6% of your annual salary
- Commuter benefits
- Free travel for any person accompanying a breastfeeding mother on a work trip
- Top-notch healthcare for you and your family
- Relocation support for you and your plus one
- Referral bonuses
- Budget to attend conferences, train, and further your education
- Gym membership
- A dependent care stipend up to $3,000 per month, per child, under the age of 21 or parent over the age of 65, for a maximum of $6,000 per month total
Company HQ
World Trade Center, New York, NY
Leadership
Andrew Joiner
(CEO, not founder)Former CEO of InMoment, Autonomy Promote, and Singlecast Technologies (which they also founded). Previously worked as SVP & WW Head of HP.
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